Healthcare IT Service Desk Technician

Piedmont Healthcare; United States; Remote; USD 42,000 - 65,000; Full time

Benefits offered by this job

Wellness programs

Comprehensive total benefits

Job summary

Piedmont Healthcare is seeking a Tier 1 IS/IT support specialist to provide phone-based clinical and technical assistance and assist with enterprise system monitoring.

You will handle incident logging, analysis, resolution, and follow-up, focusing on customer service and rapid problem diagnosis. A relevant IT background and HDI certification are valued within a wellness‑oriented benefits culture.

Qualifications

• HS Diploma or GED required; Associate's degree in IT preferred.
• One year of IS customer service or clinical application support required.
• HDI-SCA or HDI Service Center Agent certification preferred.

Responsibilities

• Provide tier 1 phone support for clinical and technical questions.
• Handle all aspects of incident management including logging, analysis, resolution, and follow-up.
• Perform advanced technical duties for enterprise system and network monitoring.

Skills

Phone support

Incident management

Network monitoring

Education

HS Diploma or GED

Associate's degree in IT

HDI-SCA or HDI Service Center Agent certification

Job description

Piedmont Healthcare is seeking a Tier 1 IS/IT support specialist to provide phone-based clinical and technical assistance and assist with enterprise system monitoring.

You will handle incident logging, analysis, resolution, and follow-up, focusing on customer service and rapid problem diagnosis. A relevant IT background and HDI certification are valued within a wellness‑oriented benefits culture.