Virtual Health Support Tech

Piedmont Healthcare; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

Piedmont Healthcare is seeking an IT professional to support telehealth initiatives, install and maintain virtual health applications, devices, and peripherals across the network. The role focuses on delivering reliable patient care through technology and collaborating with end users to identify needs.

You will provide Tier 1 on-call support in a 24/7 environment, diagnosing hardware and software issues and delivering both remote and on-site assistance.

Qualifications

• H.S. Diploma or GED is required.
• Associate degree in IT-related field preferred.

Responsibilities

• Plan, install and support new and existing virtual health applications, devices and peripherals.
• Communicate with end users to determine needs, schedule work and provide basic training on hardware and software.
• Provide Tier 1 on-call support in a 24x7 environment, diagnosing and resolving hardware and application-related problems.

Education

GED

Associate’s Degree in IT related field

Job description

Overview

At the company, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. the company leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Telehealth is a growing healthcare delivery mode that facilitates access to subspecialty care and patients' easier access to outpatient care, resulting in patient safety improvements, increased employee capacity/satisfaction, increased patient access/satisfaction, etc. This position will perform analytical, technical and administrative work in the planning, installation and support of new and existing virtual health applications, devices and peripherals. Communicates with end users to determine needs, schedule work, develop and provide basic training on all hardware and some software. Provide Tier 1 on-call support in a 24 x 7 environment, by responding to, diagnosing and resolving hardware and application-related problems through discussion with users, delivering remote and in person, when needed, technical support for the company.

QualificationsEducation

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of work experience in IS Field Services Required

Licenses and Certifications

• None Required

Business Unit : Company NamePiedmont Healthcare Corporate