IS Help Desk Technician — Clinical & IT Support

Piedmont; Atlanta (GA); Sur place; USD 45 000 - 65 000; Plein temps

Résumé du poste

Piedmont Healthcare in Atlanta seeks a skilled IS Help Desk Analyst to provide tier 1 phone support for clinical and technical questions for the PHC workforce.

You will log, analyze, resolve, and follow up on application issues, and perform enterprise system and network monitoring in a distributed environment.

The role requires a high school diploma or GED; an associate degree in IT is preferred, with HDI certifications encouraged.

Qualifications

• H.S. Diploma or GED required.
• Associate’s Degree in an IT-related field preferred.
• HDI-SCA - Help Desk Analyst Certification preferred.
• HDI Service Center Agent Certification preferred.

Responsabilités

• Provides tier 1 phone support assisting with clinical and technical questions for PHC work force members.
• Responsible for all aspects of incident management including first level phone support logging, analyzing, resolving, and follow up on application functional issues.
• Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment.
• Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Connaissances

Customer service

Technical support

Incident management

Phone support

Formation

GED

Associate's degree in IT

HDI-SCA Certification

HDI Service Center Agent Certification

Description du poste

Piedmont Healthcare in Atlanta seeks a skilled IS Help Desk Analyst to provide tier 1 phone support for clinical and technical questions for the PHC workforce.

You will log, analyze, resolve, and follow up on application issues, and perform enterprise system and network monitoring in a distributed environment.

The role requires a high school diploma or GED; an associate degree in IT is preferred, with HDI certifications encouraged.