Healthcare IT Service Desk Technician – Tier 1 Support

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Piedmont Healthcare is seeking a Tier 1 IT help desk professional to provide phone support for clinical and technical inquiries from the PHC workforce. You will log, analyze, and resolve issues, with follow-up on problem tickets to ensure timely closure.

The role involves monitoring enterprise systems and networks, performing basic operations, and escalating complex problems to the appropriate service line as needed. GED or higher is required, with IT-related degree preferred.

Qualifications

• HS Diploma or GED required.
• Associate's Degree in IT preferred.
• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA certification preferred.

Responsibilities

• Provide tier 1 phone support for clinical and technical questions for PHC workforce.
• Log, analyze, resolve, and follow up on application functional issues.
• Monitor enterprise systems and network; perform basic operations in a distributed environment.
• Escalate complex problems to appropriate service line for resolution.

Skills

Customer service

Technical troubleshooting

Education

GED

IT associate degree

Job description

Piedmont Healthcare is seeking a Tier 1 IT help desk professional to provide phone support for clinical and technical inquiries from the PHC workforce. You will log, analyze, and resolve issues, with follow-up on problem tickets to ensure timely closure.

The role involves monitoring enterprise systems and networks, performing basic operations, and escalating complex problems to the appropriate service line as needed. GED or higher is required, with IT-related degree preferred.