IS Service Ctr Technician

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare seeks a Tier 1 IT Help Desk professional to support the PHC workforce with clinical and technical questions. You will log, analyze, resolve, and follow up on application issues, and perform first-line incident management for enterprise systems in a distributed environment.

A HS Diploma or GED is required; an Associate’s degree in IT-related field is preferred. 1 year of IS customer service or clinical application support experience is expected, with HDI certifications

Qualifications

• HS Diploma or GED is required.
• 1 year of IS customer service or clinical application support experience is required.
• HDI certifications are preferred.

Responsibilities

• Provide tier 1 phone support for PHC workforce, handling clinical and technical questions.
• Log, analyze, resolve, and follow up on application issues.
• Perform first-level incident management for enterprise systems in a distributed environment.
• Escalate complex problems to the appropriate service line for resolution.

Skills

Phone support

Incident management

Technical troubleshooting

Monitoring

Education

HS Diploma or GED

Associate's Degree in IT-related field

HDI-SCA Certification

HDI Service Center Agent Certification

Tools

HDI Certifications

Job description

Overview

At Piedmont Healthcare, you’ll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate’s Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate