Healthcare IT Support Tech - Tier 1 Help Desk

Piedmont Healthcare, Inc.; Atlanta (GA); On-site; USD 42,000 - 62,000; Full time

Job summary

Piedmont Healthcare seeks a Tier 1 IT Help Desk professional to support the PHC workforce with clinical and technical questions. You will log, analyze, resolve, and follow up on application issues, and perform first-line incident management for enterprise systems in a distributed environment.

A HS Diploma or GED is required; an Associate’s degree in IT-related field is preferred. 1 year of IS customer service or clinical application support experience is expected, with HDI certifications

Qualifications

• HS Diploma or GED is required.
• 1 year of IS customer service or clinical application support experience is required.
• HDI certifications are preferred.

Responsibilities

• Provide tier 1 phone support for PHC workforce, handling clinical and technical questions.
• Log, analyze, resolve, and follow up on application issues.
• Perform first-level incident management for enterprise systems in a distributed environment.
• Escalate complex problems to the appropriate service line for resolution.

Skills

Phone support

Incident management

Technical troubleshooting

Monitoring

Education

HS Diploma or GED

Associate's Degree in IT-related field

HDI-SCA Certification

HDI Service Center Agent Certification

Tools

HDI Certifications

Job description

Piedmont Healthcare seeks a Tier 1 IT Help Desk professional to support the PHC workforce with clinical and technical questions. You will log, analyze, resolve, and follow up on application issues, and perform first-line incident management for enterprise systems in a distributed environment.

A HS Diploma or GED is required; an Associate’s degree in IT-related field is preferred. 1 year of IS customer service or clinical application support experience is expected, with HDI certifications