IS Service Ctr Technician

Piedmont Healthcare Inc.; Atlanta (GA); On-site; USD 40,000 - 55,000; Full time

Job summary

Piedmont Healthcare is seeking a Tier 1 IT help desk professional to provide phone support for clinical and technical inquiries from the PHC workforce. You will log, analyze, and resolve issues, with follow-up on problem tickets to ensure timely closure.

The role involves monitoring enterprise systems and networks, performing basic operations, and escalating complex problems to the appropriate service line as needed. GED or higher is required, with IT-related degree preferred.

Qualifications

• HS Diploma or GED required.
• Associate's Degree in IT preferred.
• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA certification preferred.

Responsibilities

• Provide tier 1 phone support for clinical and technical questions for PHC workforce.
• Log, analyze, resolve, and follow up on application functional issues.
• Monitor enterprise systems and network; perform basic operations in a distributed environment.
• Escalate complex problems to appropriate service line for resolution.

Skills

Customer service

Technical troubleshooting

Education

GED

IT associate degree

Job description

Overview

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name

Piedmont Healthcare Corporate