IS Service Ctr Technician

Piedmont Healthcare; Atlanta (GA); In loco; USD 42.000 - 60.000; Tempo pieno

Descrizione del lavoro

Piedmont Healthcare is seeking an IS Service Center Technician to deliver tier 1 phone support for clinical and technical questions within the PHC workforce. You will log, analyze, and resolve incidents, and follow up to ensure issues are closed in a distributed enterprise environment.

The role emphasizes remediation and escalation, with preferred HDI certifications; GED/HS diploma required and an Associate's degree in IT preferred.

Competenze

• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA - Help Desk Service Center Analyst certification preferred, HDI Service Center Agent certification preferred.

Mansioni

• Provides tier 1 phone support for clinical and technical questions for PHC workforce members.
• Logs, analyzes, resolves and follows up on application functional issues; manages incidents in a distributed system.

Conoscenze

Customer service

Technical support

Incident management

Formazione

H.S. Diploma or GED

Associate's Degree in IT field (preferred)

Descrizione del lavoro

IS Service Ctr Technician

Overview:

At Piedmont Healthcare, you'll love a shared purpose, be motivated to be your best, and be recognized for your contributions. Piedmont Healthcare leaders are in your corner and invested in your success. Our wellness programs and comprehensive total benefits and rewards will meet your needs for today and help you plan for the future.

Responsibilities:

Provides tier 1 phone support assisting with clinical and technical questions and issues for PHC work force members. Responsible for all aspects of incident management including first level phone support including logging, analyzing, resolving, and follow up on application functional issues. Perform timely advanced technical duties regarding enterprise system and network monitoring and computer operations in a distributed system environment. Remediate problems while identifying and escalating more complex problems to appropriate service line for resolution.

Qualifications:

Education

• H.S. Diploma or General Education Degree (GED) Required
• Associate's Degree from a recognized college or university in an IT related field Preferred

Work Experience

• 1 year of experience in IS customer service or clinical application support/usage Required

Licenses and Certifications

• None Required
• HDI-SCA - Help Desk Support Center Analyst Certification HDI Service Center Agent certification Preferred

Business Unit : Company Name:

Piedmont Healthcare Corporate