Clinical IT Help Desk & Incident Support Technician

Piedmont Healthcare; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Job summary

Piedmont Healthcare is seeking an IS Service Center Technician to deliver tier 1 phone support for clinical and technical questions within the PHC workforce. You will log, analyze, and resolve incidents, and follow up to ensure issues are closed in a distributed enterprise environment.

The role emphasizes remediation and escalation, with preferred HDI certifications; GED/HS diploma required and an Associate's degree in IT preferred.

Qualifications

• 1 year of IS customer service or clinical application support experience required.
• HDI-SCA - Help Desk Service Center Analyst certification preferred, HDI Service Center Agent certification preferred.

Responsibilities

• Provides tier 1 phone support for clinical and technical questions for PHC workforce members.
• Logs, analyzes, resolves and follows up on application functional issues; manages incidents in a distributed system.

Skills

Customer service

Technical support

Incident management

Education

H.S. Diploma or GED

Associate's Degree in IT field (preferred)

Job description

Piedmont Healthcare is seeking an IS Service Center Technician to deliver tier 1 phone support for clinical and technical questions within the PHC workforce. You will log, analyze, and resolve incidents, and follow up to ensure issues are closed in a distributed enterprise environment.

The role emphasizes remediation and escalation, with preferred HDI certifications; GED/HS diploma required and an Associate's degree in IT preferred.