IS Operations Analyst 2 - HMIS Data Quality Compliance Officer

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County seeks an HMIS Data Quality and Monitoring Coordinator to support OHS as the HMIS Lead Agency. You will ensure data quality, confidentiality, and system use; implement quality plans; assist agencies with corrective actions; and maintain dashboards and reports.

You will coordinate with CoC partners, clarify funding-specific data requirements, and monitor quarterly data quality checks while ensuring adherence to HUD and local policies.

Qualifications

• Four years of experience in information technology systems support or programming.
• Additional education in social work or related field may be considered in lieu of experience.
• Experience with HMIS or willingness to learn within the first six months.
• Experience in homeless programs, systems, policy development; program evaluations and outcomes measurement; management information systems.

Responsibilities

• Supports agency Points of Contact to ensure consistent understanding of grant and program nuances.
• Works with HMIS Participating Agencies to clarify and meet funding-specific data requirements.
• Communicates HMIS system-related information and updates to participating agencies.
• Creates, executes, and revises project work plans for agencies; monitor changes in HMIS use.
• Assists with complex Help Desk inquiries and provide customer service and troubleshooting.
• Participates in quarterly HMIS evaluation activities.
• Updates and maintains HMIS data dashboards and team-generated reports.
• Leads development and improvement of monitoring processes for HUD and local compliance related to data collection, entry, retrieval, reporting, and client confidentiality.
• Implements and monitors quarterly data quality checks using the Data Quality Monitoring Plan self-check tool.
• Conducts annual HMIS Participating Agency data quality monitoring and data security review visits.
• Documents findings based on the Data Quality Monitoring Plan.
• Supports agencies in running their own reports and addressing data quality issues.
• Creates and implements the HMIS Data Privacy and Security Plan; conduct monitoring aligned with policies.
• Coordinates with HMIS Committees and CoC partners to update Policies and Procedures, Data Quality Plan, Data Security Plan, and related documents.
• Maintains project management documentation and progress in Asana.
• Staffs CoC Committee meetings as assigned.
• Supports the work of the HMIS Manager and CE Manager.
• Other duties as assigned.

Skills

IT systems support

Programming

Data quality monitoring

Education

Master's degree in social work or related field

Tools

Asana

Job description

The HMIS Data Quality and Monitoring Coordinator supports the Office of Homeless Services (OHS) in its role as the Nashville-Davidson County Continuum of Care's Homeless Management Information System (HMIS) Lead Agency. This position ensures HMIS Participating Agencies are equipped to meet community expectations related to data quality, compliance, confidentiality, and system use. The incumbent implements the Data Quality Plan and Data Quality Monitoring Plan, assists agencies in developing and following corrective action plans, and ensures consistent understanding of program and funding requirements. The position is supervised by the HMIS Manager.

• Supports agency Points of Contact to ensure consistent understanding of grant and program nuances.
• Works with HMIS Participating Agencies to clarify and meet funding-specific data requirements.
• Communicates HMIS system-related information and updates to participating agencies.
• Creates, executes, and revises project work plans for agencies; monitor changes in HMIS use.
• Assists with complex Help Desk inquiries and provide customer service and troubleshooting.
• Participates in quarterly HMIS evaluation activities.
• Updates and maintains HMIS data dashboards and team-generated reports.
• Leads development and improvement of monitoring processes for HUD and local compliance related to data collection, entry, retrieval, reporting, and client confidentiality.
• Implements and monitors quarterly data quality checks using the Data Quality Monitoring Plan self-check tool.
• Conducts annual HMIS Participating Agency data quality monitoring and data security review visits.
• Documents findings based on the Data Quality Monitoring Plan.
• Supports agencies in running their own reports and addressing data quality issues.
• Creates and implements the HMIS Data Privacy and Security Plan; conduct monitoring aligned with policies.
• Coordinates with HMIS Committees and CoC partners to update Policies and Procedures, Data Quality Plan, Data Security Plan, and related documents.
• Maintains project management documentation and progress in Asana.
• Staffs CoC Committee meetings as assigned.
• Supports the work of the HMIS Manager and CE Manager.
• Other duties as assigned.

Four Years of experience in information technology systems support or programming.

Additional education in social work or related field may be considered in lieu of experience. (1:1 Ratio)

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Master's degree in social work or a related field
• Experience in homeless programs, systems, or policy development; program evaluations and outcomes measurement; management information systems
• Knowledge of Homeless Management Information System (HMIS) or willingness to learn these areas of expertise within the first six months

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.