Program Specialist 2 - Coordinated Entry Data & Systems Specialist

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Metropolitan Government of Nashville & Davidson County is seeking a Coordinated Entry Data & Systems Specialist to ensure accuracy, integrity, and efficiency of CE data and processes within Nashville's homelessness response system. You will maintain records, track referrals, monitor workflow, and support community-wide coordination to improve access to housing.

The ideal candidate is detail-oriented, analytical, and proficient with HMIS and Microsoft Office; a bachelor’s degree in Social Work,

Qualifications

• Bachelor’s degree in Social Work, Human Services, Public Administration, Information Systems or a related field.
• Experience with Homeless Management Information Systems (HMIS) preferred.
• Strong data management and quality assurance skills.

Responsibilities

• Maintain and improve CE processes in alignment with HUD requirements and local policies.
• Complete accurate and timely data entry in HMIS and support By-Name List.
• Track referrals, monitor workflows, and provide system-wide data support.
• Assist with CE assessments and connect individuals to housing resources.
• Represent CE in community meetings and provide technical assistance to partner agencies.

Skills

Data entry

Data quality

Analytical

HMIS experience

Education

Bachelor's degree in Social Work, Human Services, Public Administration, Information Systems or a related field

Tools

HMIS

Microsoft Word

Excel

Job description

The Coordinated Entry (CE) Data & Systems Specialist plays a vital role in supporting Nashville’s homelessness response system by ensuring the accuracy, integrity, and efficiency of all Coordinated Entry data and processes. This position maintains essential records, tracks referrals, monitors workflow performance, and supports community-wide coordination that directly impacts access to housing for individuals and families experiencing homelessness.

The incumbent is detail-oriented, organized, analytical, and committed to improving system performance through high-quality data and timely follow-through.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

• Maintain and improve CE processes in alignment with HUD requirements and local policies.
• Support ongoing workflow development and special CE initiatives.
• Identify opportunities to enhance efficiency and data quality.

• Complete accurate and timely data entry in the Homeless Management Information System (HMIS).
• Support maintenance of the community By-Name List.
• Manage hubNashville Interest List requests by verifying, documenting, and processing inquiries within required timeframes.
• Track referrals and issue HMIS notifications to providers.
• Update participant records based on Care Coordination meetings.
• Respond to CE Help Desk requests and escalated technical issues when needed.
• Conduct regular data quality checks and resolve discrepancies.
• Support referral processing and documentation across the CE system.
• Assist with supportive service referrals for individuals actively seeking or maintaining housing.
• Conduct CE assessments as needed and connect individuals to appropriate housing and community resources.
• Complete all tasks accurately and within required deadlines.
• Represent CE in community meetings, trainings, and stakeholder workgroups.
• Provide technical assistance to partner agencies on CE processes and workflows.
• Work with the CE Manager and CE Special Projects Coordinator to assist operations, system improvements, and special projects.
• Perform other related duties as assigned.

Bachelor’s degree in Social Work, Human Services, Public Administration, Information Systems or a related field.

*Additional experience in human services, homelessness response, data management, or related field may be considered in lieu of education (1:1 ratio).*

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Experience in Homeless Management Information Systems (HMIS)
• Proficiency in Microsoft Office, including Word and basic Excel

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.