HMIS Training & Engagement Coordinator

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Metropolitan Government of Nashville & Davidson County is seeking an HMIS Community Engagement and Training Coordinator to drive onboarding of agencies and users, promote HMIS participation, and uphold HUD HMIS Data Standards across the Continuum of Care.

You will train agencies, provide technical assistance, support quarterly POC meetings, and help shape HMIS policy with the CoC, leveraging Asana for project tracking and the LMS for curriculum.

Qualifications

• Four years of experience in training, user support, or customer service in a technical or service-oriented environment.
• No substitutions are allowed for this position.
• Candidates with accreditations earned in a foreign institute are encouraged to apply.
• Metro Nashville requires Tennessee residency within six months of employment as a prerequisite to employment.

Responsibilities

• Manage onboarding for new HMIS agencies and users from start to finish.
• Set up agencies and projects in HMIS per HUD standards and funding data requirements.
• Communicate HMIS updates and data standards to participating agencies.
• Support Agency Points of Contact and lead quarterly HMIS POC meetings.
• Provide technical assistance, troubleshooting support, and guidance on complex Help Desk inquiries.
• Participate in quarterly HMIS evaluation activities and assist in continuous improvement of system operations.
• Design and implement an HMIS User Group feedback forum.
• Conduct community outreach and education to increase HMIS participation.
• Develop and deliver HMIS training for regulations, software workflow, data entry, and reporting (CoC APR, ESG CAPER, etc.).
• Maintain and update training curriculum within the Learning Management System (LMS).
• Manage user accounts, usernames, and passwords for new system users.
• Coordinate with HMIS Committees and CoC partners to update HMIS Policies and Procedures, Data Quality Plan, and Data Security Plan.
• Track project progress and documentation in Asana.
• Staff assigned CoC Committee meetings and support the work of the HMIS Manager and Coordinated Entry Manager.
• Perform other duties as assigned.

Skills

Training delivery

User support

Customer service

Technical assistance

Data quality

Education

Bachelor's Degree in Social Work

Tools

HMIS

Asana

LMS

Job description

The Metropolitan Government of Nashville & Davidson County is seeking an HMIS Community Engagement and Training Coordinator to drive onboarding of agencies and users, promote HMIS participation, and uphold HUD HMIS Data Standards across the Continuum of Care.

You will train agencies, provide technical assistance, support quarterly POC meetings, and help shape HMIS policy with the CoC, leveraging Asana for project tracking and the LMS for curriculum.