IS Operations Analyst 2 - HMIS Community Engagement and Training Coordinator

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time, Civil Service positions

10 Vacation Days per year

1 Sick Day per month

12 Paid Holidays per year

3 Personal days per year

Part-time/Seasonal benefits info viaHR

Job summary

Metropolitan Government of Nashville and Davidson County seeks an HMIS Community Engagement and Training Coordinator to manage onboarding, agency setup, and training across the HMIS platform. You will serve as the primary liaison with participating agencies, providing technical assistance and ensuring compliance with HUD HMIS Data Standards.

The role emphasizes community engagement, evaluation support, and coordination with CoC partners to strengthen data quality, security, and program impact

Qualifications

• Four (4) years of experience providing training, user support, or customer service in a technical or service-oriented environment.
• No substitutions are allowed for this position.
• Resident requirement: Metro Ordinance No. SO94-1078—Miami? No, Tennessee residency within six months of employment.

Responsibilities

• Manage onboarding for all new HMIS agencies and users from start to finish.
• Set up agencies and projects in HMIS according to HUD standards and funding data requirements.
• Communicate HMIS system updates and data standards changes to participating agencies.
• Lead quarterly HMIS POC meetings and support Agency Points of Contact.
• Provide technical assistance, troubleshooting, and guidance on Help Desk inquiries.
• Participate in quarterly HMIS evaluation activities and support continuous improvement.
• Design and implement an HMIS User Group feedback forum.
• Conduct community outreach and education to increase HMIS participation.
• Develop and deliver HMIS training for regulations, software workflow, data entry, and reporting (CoC APR, ESG CAPER).
• Maintain and update training curriculum in the Learning Management System.
• Manage user accounts and access for new system users.
• Coordinate with HMIS Committees to update Policies and Procedures and Data Quality/Security Plans.
• Track project progress and documentation in Asana.
• Support HMIS Manager and Coordinated Entry Manager in committee work.

Skills

Training

User Support

Customer Service

Technical Environment

Communication

Education

Bachelor's Degree in Social Work or related field

Job description

Position Description

The Homeless Management Information Systems (HMIS) of the Office of Homeless Services serves as the Nashville-Davidson County Continuum of Care’s Homeless Management Information System (HMIS) lead agency. The HMIS Community Engagement and Training Coordinator supports the Office of Homeless Services (OHS) by managing agency and user onboarding, strengthening HMIS participation, and ensuring high-quality data practices across the Continuum of Care (CoC). The incumbent serves as a primary system liaison to HMIS Participating Agencies, providing training, technical assistance, and ongoing communication to ensure compliance with HUD HMIS Data Standards and local CoC requirements. The Coordinator also contributes to community engagement efforts, supports HMIS-related evaluation and policy processes, and helps maintain efficient project management within the HMIS team.

The Office of Homeless Services is dedicated to improving efforts to end homelessness by harnessing local data to shape program and system design using a “systems thinking” approach.

Typical Duties

• Manage onboarding for all new HMIS agencies and users from start to finish.
• Set up agencies and projects in HMIS according to HUD standards, ensuring clarity on funding-specific data requirements.
• Communicate HMIS system updates, data standards changes, and other relevant information to participating agencies.
• Support Agency Points of Contact and lead quarterly HMIS POC meetings.
• Provide technical assistance, troubleshooting support, and guidance on complex Help Desk inquiries.
• Participate in quarterly HMIS evaluation activities and assist in continuous improvement of system operations.
• Design and implement an HMIS User Group feedback forum.
• Conduct community outreach and education to increase HMIS participation and strengthen system-wide engagement.
• Develop and deliver HMIS training for regulations, software workflow, data entry, and reporting (CoC APR, ESG CAPER, etc.)
• Maintain and update training curriculum within the Learning Management System (LMS).
• Manage user accounts, usernames, and passwords for new system users.
• Coordinate with HMIS Committees and CoC partners to update HMIS Policies and Procedures, Data Quality Plan, and Data Security Plan.
• Track project progress and documentation in Asana.
• Staff assigned CoC Committee meetings and support the work of the HMIS Manager and Coordinated Entry Manager.
• Perform other duties as assigned.

Minimum Qualifications

Four (4) years of experience providing training, user support, or customer service in a technical or service-oriented environment.

• For this specific position, there will be no substitution considered*

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

Preferred Experience, Knowledge, Skills, And Abilities

• Bachelors Degree in Social Work or a related field
• Experience providing training, user support, or customer service in a technical or service-oriented environment.
• Experience in homeless programs, systems, policy development; program evaluations, outcomes measurement, or management information systems.
• Knowledge of Homeless Management Information System (HMIS) or willing and able to learn these areas of expertise within the first six months.

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.

Benefits

• Full-time, Civil Service positions -
• 10 Vacation Days per year (increasing after 5 years of service)
• 1 Sick Day per month
• 12 Paid Holidays per year
• Public Safety - Sworn and Civilian positions -
• 20 vacation days per year
• 3 Personal days per year
• 1 Sick Day per month
• 12 paid holidays per year
• Part-time, Non Civil Service positions - Visit HR and Benefits webpages for more information.
• Full-time, Non Civil Service positions - contact hiring department for benefits information
• Seasonal/Temporary positions - no benefits offered.