Administrative Services Officer 3 - Applications and Operations Support

Metropolitan Government of Nashville & Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

The Metropolitan Clerk’s Office seeks an Administrative Services Officer 3—Applications and Operations Support to deliver comprehensive administrative and IT support for core office applications and workflows. You will assist with document filing, retention, and records management while supporting Council legislation through all stages.

The role requires a strong IT background and SME knowledge of Granicus Legistar, GovQA, Civix Ethics, and Microsoft 365 tools.

Qualifications

• Bachelor's degree in IT, software, or technology field and 2+ years of relevant experience.
• Experience with public records requests and boards/commissions data workflows.
• Strong written and verbal communication; ability to manage multiple tasks with accuracy.

Responsibilities

• Support operations and workflows for document filing, retention, and records management.
• Assist with preparing and updating Council legislation through all stages.
• Prepare and publish Council agendas, support meetings, and finalize minutes.
• Provide admin and tech support for public records requests and compliance.
• Manage Metro boards/commissions applications, rosters, and system maintenance.
• Maintain department public website content and publish updates.
• Compile data, generate reports, and support process improvements.
• Serve as SME on core applications (Granicus Legistar, Live Manager, GovQA, Civix).
• Provide general administrative support for staff and leadership as needed.
• Offer customer service help in person or by phone.

Skills

IT background

Public records handling

Administrative support

Diplomacy and accuracy

Multitasking and prioritizing

Customer service

Education

Bachelor's degree in IT / software / technology field

Tools

Granicus Legistar

Granicus Live Manager

GovQA

Granicus Boards and Commissions

Civix Ethics Administration

Microsoft 365 (OneDrive, SharePoint, Excel)

Job description

The Administrative Services Officer 3 - Applications and Operations Support position provides comprehensive support for all operational functions and software applications used in the Metropolitan Clerk’s Office. Responsibilities include assisting with document filing and retention processes, supporting Council legislative workflows, preparing Council agendas, assisting with Council meeting operations, and processing Council minutes. The position also supports public records requests, board and commission management, website maintenance, data compilation and reporting, and additional administrative duties as assigned.

The role requires a strong background in information technology or software systems, as the incumbent will serve as a subject matter expert on the office’s core applications, including Granicus Legistar, Granicus Live Manager, GovQA, Granicus Boards and Commissions, Civix Ethics Administration software, and Microsoft 365 applications such as OneDrive, SharePoint, and Excel.

The Metropolitan Clerk’s Office is the official record-keeping agency of The Metropolitan Government of Nashville and Davidson County. The recorded legislative history of the city, along with all other official city documents, are managed and preserved in this office for safekeeping, archival, and research purposes. This office is comprised of fewer than ten (10) employees.

• Support operations and workflows related to document filing, document retention policies, and records management procedures.
• Assist with preparing, managing, and updating Council legislation through all stages of the legislative process.
• Prepare and publish Council agendas, support Council meeting operations, and assist in processing and finalizing Council minutes.
• Provide administrative and technical support for public records requests and ensure compliance with applicable standards and policies.
• Manage tasks related to Metro boards and commissions, including application processing, roster updates, and system maintenance.
• Maintain and update the department’s public-facing website content.
• Compile data, generate reports, and support process improvement initiatives.
• Serve as subject matter expert on departmental applications including Granicus Legistar, Granicus Live Manager, GovQA, Granicus Boards and Commissions, Civix Ethics software, and Microsoft 365 tools (OneDrive, SharePoint, Excel).
• Provide general administrative support and assist staff and leadership with operational and technology needs as assigned.
• Provide customer service assistance as needed on phone or in-person

EDUCATION AND EXPERIENCE

Bachelor's Degreeand two (2) years of professional experience in an administrative or technical field.

Additional experience may be considered in lieu of education

Candidates with accreditations earned in a foreign institute are encouraged to apply.

Note: Per Metro Ordinance No. SO94-1078. All employees of the Metropolitan Government shall be residents of the State of Tennessee or become residents of the state within six (6) months of employment as a prerequisite to employment with the Metropolitan Government.

• Bachelor's degree in an IT, software, or technology related field
• Experience multi-tasking and prioritizing efforts to meet deadlines
• Experience Utilizing Microsoft Word and Excel to keep accurate records of events
• Strong communication skills in diplomacy and accuracy

We are an equal opportunity employer. All individuals, regardless of personal characteristics, are encouraged to apply. Metro Nashville is committed to selecting the most qualified candidate for each of our roles.

Metro Nashville Government respects the religious beliefs and practices of all employees and will make, on request, an accommodation for such observances when a reasonable accommodation is available that does not create an undue hardship on business operations.

Requests for ADA or other protected accommodations for the recruitment process should be directed to Human Resources at 615-862-6640.