HMIS Operations & Training Analyst II

Metropolitan Government of Nashville and Davidson County; Nashville (TN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Full-time, Civil Service positions

10 Vacation Days per year

1 Sick Day per month

12 Paid Holidays per year

3 Personal days per year

Part-time/Seasonal benefits info viaHR

Job summary

Metropolitan Government of Nashville and Davidson County seeks an HMIS Community Engagement and Training Coordinator to manage onboarding, agency setup, and training across the HMIS platform. You will serve as the primary liaison with participating agencies, providing technical assistance and ensuring compliance with HUD HMIS Data Standards.

The role emphasizes community engagement, evaluation support, and coordination with CoC partners to strengthen data quality, security, and program impact

Qualifications

• Four (4) years of experience providing training, user support, or customer service in a technical or service-oriented environment.
• No substitutions are allowed for this position.
• Resident requirement: Metro Ordinance No. SO94-1078—Miami? No, Tennessee residency within six months of employment.

Responsibilities

• Manage onboarding for all new HMIS agencies and users from start to finish.
• Set up agencies and projects in HMIS according to HUD standards and funding data requirements.
• Communicate HMIS system updates and data standards changes to participating agencies.
• Lead quarterly HMIS POC meetings and support Agency Points of Contact.
• Provide technical assistance, troubleshooting, and guidance on Help Desk inquiries.
• Participate in quarterly HMIS evaluation activities and support continuous improvement.
• Design and implement an HMIS User Group feedback forum.
• Conduct community outreach and education to increase HMIS participation.
• Develop and deliver HMIS training for regulations, software workflow, data entry, and reporting (CoC APR, ESG CAPER).
• Maintain and update training curriculum in the Learning Management System.
• Manage user accounts and access for new system users.
• Coordinate with HMIS Committees to update Policies and Procedures and Data Quality/Security Plans.
• Track project progress and documentation in Asana.
• Support HMIS Manager and Coordinated Entry Manager in committee work.

Skills

Training

User Support

Customer Service

Technical Environment

Communication

Education

Bachelor's Degree in Social Work or related field

Job description

Metropolitan Government of Nashville and Davidson County seeks an HMIS Community Engagement and Training Coordinator to manage onboarding, agency setup, and training across the HMIS platform. You will serve as the primary liaison with participating agencies, providing technical assistance and ensuring compliance with HUD HMIS Data Standards.

The role emphasizes community engagement, evaluation support, and coordination with CoC partners to strengthen data quality, security, and program impact