iPhone & Devices Repair Technician — Technical Expert

Lex; Littleton (CO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical & dental coverage

Stock programs and employee discounts

Education reimbursement

Job summary

Apple Retail is seeking a Technical Expert to combine repair skills with exceptional customer service in a busy Apple Store environment. You will perform repairs on iPhone and other Apple products, educate customers on service options, and share knowledge to support the team.

As a Technical Expert, you will deepen product knowledge, troubleshoot hardware and software issues, and help customers understand how to buy Apple products and services.

Qualifications

• Experience in retail or sales environments.
• Ability to troubleshoot hardware and software issues for customers.
• Hands-on hardware repair skills and safety measures.
• Strong communication and customer-service focus.

Responsibilities

• Assist customers with Apple product repairs and educate on service options.
• Repair Apple devices and diagnose issues using available tools.
• Collaborate with team leaders to identify recurring repair problems and share knowledge.
• Support customer-facing activities on or off the sales floor and contribute to an inclusive environment.

Skills

Retail experience

Troubleshooting

Hardware repair

Customer service

Job description

Apple Retail is seeking a Technical Expert to combine repair skills with exceptional customer service in a busy Apple Store environment. You will perform repairs on iPhone and other Apple products, educate customers on service options, and share knowledge to support the team.

As a Technical Expert, you will deepen product knowledge, troubleshoot hardware and software issues, and help customers understand how to buy Apple products and services.