iPhone & Device Repair Specialist

Apple Inc.; Santa Rosa (CA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical and dental coverage

Retirement benefits

Employee stock programs

Tuition reimbursement

Relocation assistance

Job summary

Apple Inc. in Santa Rosa, CA is seeking a Technical Expert to diagnose, repair, and educate customers on Apple hardware and software issues. You will work to deliver high-quality service while upholding Apple’s values of inclusion and teamwork.

You will troubleshoot devices, explain repair options, and guide customers through the Apple product ecosystem, often juggling multiple customers with care and efficiency.

Qualifications

• Experience in retail or sales or related work experience.
• Visual inspection and fine motor skills to safely perform hardware repairs.
• Experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Troubleshoot, diagnose, repair and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Provide excellent service by understanding needs and offering product/service recommendations.
• Collaborate with team leaders to identify recurring repair issues and share feedback.

Skills

Retail experience

Troubleshooting hardware

Customer service

Fine motor skills

Apple product knowledge

Tools

Apple hardware repair tools

Job description

Apple Inc. in Santa Rosa, CA is seeking a Technical Expert to diagnose, repair, and educate customers on Apple hardware and software issues. You will work to deliver high-quality service while upholding Apple’s values of inclusion and teamwork.

You will troubleshoot devices, explain repair options, and guide customers through the Apple product ecosystem, often juggling multiple customers with care and efficiency.