Apple Device Repair Specialist

Apple Inc.; Pittsburgh (Allegheny County); Hybrid; USD 22,000 - 30,000; Full time

Job summary

Apple Inc. is seeking a Technical Expert for our Pittsburgh retail team. You will diagnose and repair iPhone and other Apple products while educating customers about repair options and services, delivering the high-quality in-store experience Apple is known for.

You will stay current on Apple hardware and software, troubleshoot issues, and collaborate with team leaders to identify recurring problems. Strong customer service, attention to detail, and a flexible schedule are essential.

Qualifications

• Experience in retail or sales is required.
• Ability to perform visual inspection and fine motor tasks for hardware repairs.
• Experience troubleshooting hardware and software in a customer-service setting.
• You should be available to work a schedule that may include nights, weekends, and holidays.

Responsibilities

• Deepen knowledge of Apple products, services, and Genius Bar repair processes.
• Support customers with issues related to Apple hardware or software with care and empathy.
• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and Apple products and services.
• Work with team leaders to identify recurring repair problems and share feedback.

Skills

Retail experience

Customer service

Hardware repair

Software troubleshooting

Attention to detail

Job description

Apple Inc. is seeking a Technical Expert for our Pittsburgh retail team. You will diagnose and repair iPhone and other Apple products while educating customers about repair options and services, delivering the high-quality in-store experience Apple is known for.

You will stay current on Apple hardware and software, troubleshoot issues, and collaborate with team leaders to identify recurring problems. Strong customer service, attention to detail, and a flexible schedule are essential.