iPhone & Device Repair Technician — Technical Expert

Apple Inc.; Town of Charleston (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

Apple Retail in Charleston, SC seeks a Technical Expert to repair iPhone and Apple products and educate customers on options and services. You will troubleshoot hardware and software issues with empathy, explain solutions clearly, and help customers select relevant Apple offerings.

Join a team that values inclusion, supports knowledge sharing, and maintains a fast-paced environment while delivering an exceptional customer experience.

Qualifications

• Experience in retail or sales and customer-facing roles.
• Ability to diagnose hardware and software issues for Apple products.
• Strong communication and teamwork skills, with a customer-first mindset.

Responsibilities

• Repair iPhone and other Apple products as required and educate customers on options.
• Troubleshoot, diagnose, and resolve service concerns with care and empathy.
• Provide product and service recommendations and explain Apple offerings clearly.
• Collaborate with team leads to identify recurring problems and share knowledge.
• Support customer-facing activities on or off the sales floor.

Skills

Retail experience

Troubleshooting hardware

Troubleshooting software

Customer service

Teamwork

Communication

Job description

Apple Retail in Charleston, SC seeks a Technical Expert to repair iPhone and Apple products and educate customers on options and services. You will troubleshoot hardware and software issues with empathy, explain solutions clearly, and help customers select relevant Apple offerings.

Join a team that values inclusion, supports knowledge sharing, and maintains a fast-paced environment while delivering an exceptional customer experience.