iPhone & Device Repair Specialist

Socket.dev; Des Peres (MO); On-site; USD 25,000 - 33,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Technical Expert, you troubleshoot and repair iPhone and other Apple products, educate customers about options, and inspire excitement for Apple services.

You work with team leaders to identify recurring issues, maintain up-to-date product knowledge, and provide compassionate, customer-focused service in a fast-paced retail environment.

Qualifications

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
• Have experience in retail or sales, or related work experience.
• Possess the visual inspection and fine motor skills to safely perform hardware repairs.
• Have experience troubleshooting hardware and software issues in a customer service environment.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
• Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
• Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
• Contribute to an inclusive environment by respecting differences and supporting teammates.

Skills

Retail experience

Hardware troubleshooting

Customer service

Communication skills

Troubleshooting software

Job description

Apple Retail is where the best of Apple comes together. As a Technical Expert, you troubleshoot and repair iPhone and other Apple products, educate customers about options, and inspire excitement for Apple services.

You work with team leaders to identify recurring issues, maintain up-to-date product knowledge, and provide compassionate, customer-focused service in a fast-paced retail environment.