Retail Technical Repair Specialist

Apple; Pittsburgh (Allegheny County); On-site; USD 40,000 - 56,000; Full time

Job summary

Apple Retail in Pittsburgh is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You will perform repairs with precision and help customers understand devices and services.

This role requires retail experience, the ability to troubleshoot hardware and software issues, and a customer-focused approach in a fast-paced environment.

Qualifications

• Experience in retail or sales and strong customer service skills.
• Ability to perform hardware repairs with careful visual inspection.
• Experience diagnosing hardware and software issues in a customer environment.

Responsibilities

• Troubleshoot, diagnose, repair, and resolve service concerns for Apple hardware and software.
• Perform repairs on iPhone and other Apple products with precision and safety.
• Educate customers on repair options and Apple products and services.
• Share knowledge with the team to improve repair processes and customer experience.

Skills

Retail experience

Hardware repair basics

Troubleshooting

Job description

Apple Retail in Pittsburgh is seeking a Technical Expert to repair iPhone and other Apple products, educate customers on repair options, and share knowledge with the team. You will perform repairs with precision and help customers understand devices and services.

This role requires retail experience, the ability to troubleshoot hardware and software issues, and a customer-focused approach in a fast-paced environment.