iPhone & Device Repair Specialist

Socket.dev; Greenville (SC); On-site; USD 25,000 - 39,000; Full time

Job summary

Apple Retail in the United States seeks a Technical Expert to diagnose and repair iPhone and Apple products, guiding customers on repair options and services. You will explain options, educate customers, and ensure high-quality repairs with empathy.

As part of the Genius Bar team, you’ll troubleshoot hardware and software issues, share insights with teammates, and support customers in a fast-paced retail environment while upholding Apple’s values of inclusion.

Qualifications

• Experience in retail or sales is required.
• Strong troubleshooting skills for hardware and software issues.
• Ability to safely perform hardware repairs with fine motor skills.

Responsibilities

• Repair Apple hardware and diagnose software issues for customers.
• Educate customers on repair options, services, and product features.
• Collaborate with team to identify common repair problems and share knowledge.

Skills

Retail experience

Troubleshooting

Customer service

Hardware repair

Education

High school diploma or equivalent

Tools

Apple diagnostics tools

Job description

Apple Retail in the United States seeks a Technical Expert to diagnose and repair iPhone and Apple products, guiding customers on repair options and services. You will explain options, educate customers, and ensure high-quality repairs with empathy.

As part of the Genius Bar team, you’ll troubleshoot hardware and software issues, share insights with teammates, and support customers in a fast-paced retail environment while upholding Apple’s values of inclusion.