Technical Support & Repair Specialist

Socket.dev; Skokie (IL); On-site; USD 48,000 - 64,000; Full time

Job summary

Apple Retail is where the best of Apple comes together. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services. You educate customers on repair options and how to get the most from their Apple devices.

Develop knowledge of Apple products and Genius Bar repair processes to support efficient repairs. Troubleshoot, diagnose, and resolve service concerns, and share feedback with Apple through

Qualifications

• You should be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Demonstrate technical expertise of Apple products and services.
• Navigate customer service issues with care and strong interpersonal skills.

Responsibilities

• Develop knowledge and stay up to date on Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
• Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
• Educate customers on repair options and how to get the most from their Apple devices.

Job description

Apple Retail is where the best of Apple comes together. As a Technical Specialist, you offer technical support and skilled troubleshooting for all customers while generating excitement for Apple’s products and services. You educate customers on repair options and how to get the most from their Apple devices.

Develop knowledge of Apple products and Genius Bar repair processes to support efficient repairs. Troubleshoot, diagnose, and resolve service concerns, and share feedback with Apple through