IoT Solutions Engineer II — Remote with Equity

Hologram Inc.; United States; A distancia; USD 135.000 - 150.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Equity across team

Health coverage & generous time off

Remote work stipend

401(k) plan & professional development

Descripción de la vacante

Hologram Inc. is seeking a Solutions Engineer II for our remote-first US team. You will own onboarding, diagnose connectivity issues across SIM, device, and network, and build automation to streamline post-sale workflows so deployments stay online and productive.

Ideal candidates have 5+ years in customer-facing technical roles, solid IoT and networking knowledge, scripting skills (Python or Ruby), and the ability to explain complex topics clearly to non-technical audiences.

Formación

• 5+ years in a customer-facing technical role.
• Solid understanding of cellular networks, IoT devices, RATs, and protocols (TCP/IP, UDP, MQTT).
• Experience with scripting languages (Python or Ruby), SQL, and REST APIs.
• Track record of building automations or integrations against real workflows.
• Experience applying AI tooling to support or operational workflows.
• Strong written and verbal communication skills.
• Proven ability to quickly learn and adapt to new technologies.
• Comfortable working independently across varied technical problems.
• Familiarity with Salesforce or similar CRM (nice-to-have).

Responsabilidades

• Own onboarding end to end from SIM provisioning to live deployment.
• Diagnose and resolve connectivity across SIM, device, and network.
• Lead automation work to remove manual steps.
• Improve onboarding process with provisioning and connectivity setup.
• Automate account-health monitoring and alerting.
• Maintain and expand internal tooling and AI-driven support tooling.
• Advocate for customers and surface product gaps.
• Write runbooks and hand off builds to teammates.
• Extend automation across post-sale path including billing and renewals.

Conocimientos

Customer-facing

IoT connectivity

Adaptable / fast learner

Strong communication

Independent worker

Team collaboration

Herramientas

Python

Ruby

SQL

REST APIs

Salesforce

Descripción del empleo

Hologram Inc. is seeking a Solutions Engineer II for our remote-first US team. You will own onboarding, diagnose connectivity issues across SIM, device, and network, and build automation to streamline post-sale workflows so deployments stay online and productive.

Ideal candidates have 5+ years in customer-facing technical roles, solid IoT and networking knowledge, scripting skills (Python or Ruby), and the ability to explain complex topics clearly to non-technical audiences.