IoT Customer Success Architect (Remote)

SORACOM; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Remote-first in USA

Comprehensive health benefits

401(k) plan with company match

Paid time off

Employee stock option program

Job summary

Soracom is seeking a Customer Success Engineer / Architect to act as the technical counterpart to CSMs for strategic, high-growth accounts. You will drive post-sales engagement, dive into deployments, understand architectures, and expand retention and revenue across diverse industries.

You will partner with customers to optimize Soracom usage, identify value opportunities, and act as a trusted advisor and solution architect for complex IoT environments.

Qualifications

• 7+ years of experience in IoT, networking, cloud architecture, or cellular connectivity in customer-facing roles
• Ability to explain complex technical concepts clearly to both technical and non-technical audiences
• Solid technical foundation in networking, cloud, and/or software development
• Demonstrated problem-solving and troubleshooting skills in complex systems and environments
• Ability to manage multiple priorities and work effectively across parallel customer engagements
• Strong interpersonal and communication skills, with experience collaborating across diverse and global teams
• Curiosity and a continuous learning mindset, with a willingness to explore new technologies and approaches
• Experience using AI tools to improve personal productivity and enhance customer engagement
• Excellent written, verbal, and presentation skills
• Willingness to travel as needed
• Bachelor’s degree in Computer Science or equivalent practical experience

Responsibilities

• Partner with Customer Success Managers (CSMs) to support and grow assigned strategic accounts
• Own the technical success and ongoing optimization of customer deployments
• Develop a deep understanding of customer architectures, device deployments, and connectivity models
• Serve as a trusted technical advisor to customer engineering and product teams
• Lead technical discovery, demos, and presentations, adapting in real time to customer requirements
• Support solution-focused discussions for both existing account expansion
• Identify and drive expansion opportunities and support renewals through strong technical guidance
• Help customers adopt additional Soracom capabilities to increase long-term value and platform usage
• Proactively identify optimization opportunities and architectural improvements
• Troubleshoot complex connectivity and system issues in collaboration with internal teams
• Translate customer pain points into clear technical and business-aligned solutions
• Communicate customer feedback and requirements to product and engineering teams
• Collaborate cross-functionally to align customer needs with product direction and delivery
• Contribute to internal best practices and reusable assets to scale customer success efforts
• Collect and share competitive insights to inform product strategy

Skills

IoT expertise

Customer-facing communication

Technical architecture

Problem-solving

Multi-project management

Cross-functional collaboration

AI tools usage

Strong presentation skills

Willingness to travel

Education

Bachelor’s degree in Computer Science or equivalent

Tools

AWS

Azure

GCP

Networking and cloud tooling

Job description

Soracom is seeking a Customer Success Engineer / Architect to act as the technical counterpart to CSMs for strategic, high-growth accounts. You will drive post-sales engagement, dive into deployments, understand architectures, and expand retention and revenue across diverse industries.

You will partner with customers to optimize Soracom usage, identify value opportunities, and act as a trusted advisor and solution architect for complex IoT environments.