Senior Enterprise IoT Implementation Leader - Remote

Samsara; Sacramento (CA); Hybrid; USD 100,000 - 153,000; Full time

Benefits offered by this job

Flexible, remote-friendly model

Professional development stipend

Health and parental leave plans

Job summary

Samsara's Strategic Customer Success team partners with Enterprise customers to ensure adoption and ongoing value from our IoT solutions. You will own deployments for large clients, aligning with Sales, Support, and Product, while building trusted executive relationships and driving successful outcomes.

The role emphasizes cross-functional collaboration, leadership in implementation projects, and a customer-first mindset in a fast-growth environment.

Qualifications

• 6+ years in a senior Customer Success, account management, or strategic consulting role.
• Enterprise SaaS experience preferred.
• This role demands strong priority management and high emotional intelligence.
• Experience with technical products.
• Solutions-oriented with strong problem solving skills.
• Excellent consultative skills with end-to-end implementations.
• Proven ability to build trust and communicate with executives, Product and Engineering leaders, and day-to-day users.
• Driven, proactive, and able to thrive in a fast-paced environment.
• Diplomacy and poise under pressure with customers.
• Bachelor’s degree from a 4-year institution.
• Experience serving large-scale Fortune 500 clients.

Responsibilities

• Be on the front-lines and help customers increase safety, efficiency and sustainability with our IoT platform.
• Manage deployment of Samsara technology to large-scale customers for rapid time-to-value.
• Create launch plans and a roadmap to boost product usage.
• Track implementation progress, adoption, and account health.
• Run training sessions and demonstrate Samsara’s technology to executives and users.
• Handle multiple engagements simultaneously and collaborate cross-functionally to deliver an exceptional customer experience.
• Mentor the broader Customer Success and Support teams.
• Deeply understand Samsara platform capabilities and explain them to all customer types.
• Champion Samsara’s cultural principles as we scale globally.

Skills

Senior CS/AM/Consulting

Enterprise SaaS

Priority management

Technical products

Problem solving

End-to-end implementations

Executive stakeholder management

Diplomacy under pressure

Bachelor’s degree

Education

Bachelor's degree

Job description

Samsara's Strategic Customer Success team partners with Enterprise customers to ensure adoption and ongoing value from our IoT solutions. You will own deployments for large clients, aligning with Sales, Support, and Product, while building trusted executive relationships and driving successful outcomes.

The role emphasizes cross-functional collaboration, leadership in implementation projects, and a customer-first mindset in a fast-growth environment.