IoT Customer Success Architect — Remote & Growth Opportunities

SORACOM; Washington (District of Columbia); Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Technology budget

Remote-first in USA

Career growth

Job summary

Soracom is seeking a Customer Success Engineer/Architect to act as the technical counterpart to our Customer Success Managers for strategic and high-growth accounts. This role focuses on post-sales engagement, diving deep into deployments and driving retention and revenue expansion.

You will partner with customers to optimize Soracom services, identify value opportunities, and expand share of wallet, while acting as a trusted advisor and solution architect across IoT environments.

Qualifications

• 7+ years in IoT, networking, cloud architecture, or related customer-facing roles.
• Clear ability to explain complex technical concepts to both technical and non-technical audiences.
• Strong foundation in networking, cloud, and software development.
• Proven troubleshooting skills in complex systems.
• Experience collaborating across global teams.

Responsibilities

• Partner with Customer Success Managers to support and grow strategic accounts.
• Own the technical success and ongoing optimization of customer deployments.
• Develop deep understanding of customer architectures, device deployments, and connectivity models.
• Serve as a trusted technical advisor to customer engineering and product teams.
• Lead technical discovery, demos, and presentations, adapting to customer requirements.
• Support solution-focused discussions for existing account expansion.
• Identify and drive expansion opportunities and support renewals with strong technical guidance.
• Help customers adopt additional Soracom capabilities to increase long-term value.

Skills

IoT

Networking

Cloud architecture

Communication

Travel

AI tools

Education

Bachelor's degree in Computer Science

Tools

AWS

Azure

GCP

Job description

Soracom is seeking a Customer Success Engineer/Architect to act as the technical counterpart to our Customer Success Managers for strategic and high-growth accounts. This role focuses on post-sales engagement, diving deep into deployments and driving retention and revenue expansion.

You will partner with customers to optimize Soracom services, identify value opportunities, and expand share of wallet, while acting as a trusted advisor and solution architect across IoT environments.