IOP Transition Coach and Onboarding Specialist

Quest Diagnostics Employer Solutions; Minneapolis (MN); Presencial; USD 34.770 - 40.005; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits day 1

Well-being programs

Annual health assessment Blueprint for

Vacation time

Holidays & MyDay

401(k) with company match

Employee stock purchase plan

Life and disability insurance

Flexible Spending Accounts

Annual incentive plans

Education assistance

Career advancement opportunities

Descripción de la vacante

Quest Diagnostics Employer Solutions in Fridley, MN is seeking an IOP Transition Representative. Schedule: Mon–Fri 6:00 AM–6:00 PM with rotational weekends. Pay range: $25.24–$29.04/hour; performance bonus eligibility may apply.

Role focuses on onboarding new clients’ in‑office phlebotomists, ensuring training on test ordering and office protocols, and coordinating go‑live setup. Travel to multiple locations may be required.

Formación

• 5 years phlebotomy experience preferred.
• Customer service in a service environment required.
• Keyboard/data entry experience required.

Responsabilidades

• Provide effective onboarding services for new IOP clients and the related phlebotomist.
• Ensure clients and phlebotomists are trained on test ordering processes and office protocols.
• Resolve TIQ or TNP issues and provide feedback to client.
• Complete client set‑up prior to go‑live (supplies, connectivity, workstation).
• Train, coach, and provide input on performance evaluations of phlebotomists.

Conocimientos

Phlebotomy

Customer service

Data entry

Communication

Organization

Independence

Educación

High School Diploma or Equivalent

Descripción del empleo

Quest Diagnostics Employer Solutions in Fridley, MN is seeking an IOP Transition Representative. Schedule: Mon–Fri 6:00 AM–6:00 PM with rotational weekends. Pay range: $25.24–$29.04/hour; performance bonus eligibility may apply.

Role focuses on onboarding new clients’ in‑office phlebotomists, ensuring training on test ordering and office protocols, and coordinating go‑live setup. Travel to multiple locations may be required.