Inventory & Service Operations Coordinator

Penske Truck Leasing Canada Inc.; Torrance (CA); On-site; USD 47,000 - 57,000; Full time

Job summary

Penske Truck Leasing Canada Inc. in Torrance, CA is seeking a Maintenance Coordinator to manage branch inventory and administration, supporting maintenance efficiency, customer satisfaction, and profitability.

The role handles parts ordering, cycle counts, warranty items, and coordination with service teams to ensure repairs are scheduled as parts arrive. Strong computer skills and customer-service experience are essential for success in this position.

Qualifications

• High school diploma or equivalent required, degree preferred.
• Interpersonal and relationship building skills with an ability to collaborate with branch team members.
• Competent written and verbal communication skills
• 2 years+ experience in customer service and operations experience required
• 2 years working in service and parts department preferred
• Agile and quick learner, enjoys collaborative projects and continuous education
• Advanced computer skills including Microsoft Word, Excel, Outlook and PowerPoint required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Responsibilities

• Full oversight of inventory productivity at the branch(es) for timely service support while mitigating risk of inventory loss.
• Maintain optimal inventory levels through ordering parts according to sourcing procedure ensuring suppliers deliver purchases defect-free and on-time through partnering with Centralized Parts Ordering on a daily basis.
• Receive and store parts in an organized and easily accessible manner. Ensure that updates to PartsNet occur timely, complete frequent inventory cycle counts and ensure parts are available when needed.
• Manage the new & used battery inventory and ensure that tires are on hand in the right quantity and specifications in an organized manner.
• Ensure warranty items are shipped and are received on time, as well as follow-up on returns and warranty-grams in partnership with the warranty department.
• Partner with Customer Service Coordinator to ensure repairs are being scheduled as parts are available
• Vendor support and accountability & ensuring payments are being processed correctly
• Perform process analyses and reviews in areas such as Inventory, maintenance profitability, warranty campaigns, cycle counts, RO reviews and other areas.
• Investigate and recommend solutions and/or guidance to issues posing a risk to the drivers of profitability.
• Use systems such as ServiceNet or AS400 to understand the operational dynamics for problem solving and process improvement.
• Support the branch financial manager by providing guidance and information that contributes to branch performance and profitability.
• Projects and tasks assigned by Branch Financial Manager and District Financial Manager

Skills

Inventory management

Customer service

Interpersonal skills

Communication skills

Microsoft Office

Travel willingness

Education

High school diploma or equivalent

Tools

AS400

ServiceNet

Job description

Penske Truck Leasing Canada Inc. in Torrance, CA is seeking a Maintenance Coordinator to manage branch inventory and administration, supporting maintenance efficiency, customer satisfaction, and profitability.

The role handles parts ordering, cycle counts, warranty items, and coordination with service teams to ensure repairs are scheduled as parts arrive. Strong computer skills and customer-service experience are essential for success in this position.