Inventory & Operations Specialist

OTC Industrial; Olde West Chester (OH); On-site; USD 34,000 - 40,000; Full time

Benefits offered by this job

Comprehensive Benefits

401(k) with employer match

Paid Time Off

Tuition Assistance

Relocation Assistance

Training Programs

Job summary

OTC Industrial Technologies in Ohio is seeking an Operations Associate to manage inventory accuracy, order processing, and vendor transactions while supporting customer needs. You will handle exceptions, cycle counts, freight processing, and monthly vendor return follow-ups, contributing to efficient warehouse operations.

The role requires a degree or related experience and at least two years in operations, with strong MS Office skills and a customer-service mindset.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Ability to multi-task.
• Excellent verbal & written communication skills.
• Demonstrate effective problem-solving and root cause analysis.
• Can-do attitude with a commitment to doing it right the first time.
• Ability to collaborate with associates, customers, and vendors.
• Ability to work independently with minimal supervision.
• Dependable and highly motivated.
• Excellent organization skills.

Responsibilities

• Review and correct order exceptions daily.
• Review and follow up on picked tickets weekly.
• Cycle count resolution as needed.
• Maintain and improve inventory accuracy (target 98%).
• Follow up on vendor returns monthly.
• Assist in resolution of shipment discrepancies.
• Review and close out customer orders daily including freight.
• Process freight claims as necessary.
• Review, approve and code vendor invoices in DataServ.
• Review and process service parts audits.
• Lead annual physical inventory audits.
• Replenish truck stock inventory as necessary.
• Maintain and order office supplies.
• Assist with scheduling facility maintenance.
• Assist with customer will-call/pick-up orders.
• Review vendor invoice discrepancies and customer dispute resolutions.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Collaboration

Independence

Dependability

Organization

Education

Degree or related experience

Tools

MS Office

SXe (Trend)

Job description

OTC Industrial Technologies in Ohio is seeking an Operations Associate to manage inventory accuracy, order processing, and vendor transactions while supporting customer needs. You will handle exceptions, cycle counts, freight processing, and monthly vendor return follow-ups, contributing to efficient warehouse operations.

The role requires a degree or related experience and at least two years in operations, with strong MS Office skills and a customer-service mindset.