Warehouse Operations & Inventory Specialist

OTC Industrial; Grand Rapids (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision care

Disability coverage

Life insurance

Wellness discount

Stipend for safety shoes & glasses

401(k) with employer match

Job summary

OTC Industrial Technologies is seeking an organized Local Operations & Warehouse Coordinator in Grand Rapids. You will support daily branch and warehouse tasks to ensure inventory accuracy and timely order fulfillment.

You will handle vendor/customer returns, invoicing, and operational reporting while maintaining a safe work environment. Strong MS Office skills and 2+ years in operations are preferred.

Qualifications

• Degree or equivalent related experience.
• Minimum of 2 years' experience in Operations or a related position.
• Knowledge of SXe (Trend) preferred.
• Proficiency in MS Office.
• Excellent customer service skills.
• Demonstrate the ability to multi-task and manage priorities.
• Excellent verbal & written communication; strong problem-solving abilities.

Responsibilities

• Manage daily warehouse and branch operations to support inventory accuracy, order fulfillment, and customer satisfaction.
• Receive, stock, organize, transfer, pick, pack, and ship inventory and customer orders.
• Maintain inventory accuracy through cycle counts, audits, reconciliations, and inventories.
• Resolve order exceptions, shipment discrepancies, returns, and inventory issues.
• Process invoices, freight claims, credits, corrections, transfers, and month-end closeouts.
• Support customer pickup orders, vendor relationships, and cross-functional needs.
• Maintain safe, clean, organized warehouse environment.
• Assist with facility, administrative, and office support activities as needed.
• Identify process improvements to boost efficiency and service levels.
• Perform additional operations, warehouse, and administrative duties as assigned.

Skills

Customer service

Multi-tasking

Communication

Problem solving

Collaboration

Independent work

Organization

Attention to detail

Can-do attitude

Education

Degree or related experience

Tools

MS Office

SXe (Trend)

Job description

OTC Industrial Technologies is seeking an organized Local Operations & Warehouse Coordinator in Grand Rapids. You will support daily branch and warehouse tasks to ensure inventory accuracy and timely order fulfillment.

You will handle vendor/customer returns, invoicing, and operational reporting while maintaining a safe work environment. Strong MS Office skills and 2+ years in operations are preferred.