Interoperability Tech Support & Training Specialist (Hybrid)

Medical Information Technology, Inc; Canton, Westwood (MA, MA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH in Canton/Westwood, MA seeks a Technical Support Specialist, Interoperability to implement, update, and support interfaces exchanging administrative and clinical data with vendor systems.

Responsibilities include troubleshooting interface issues, communicating with vendors, documenting problems, training customers, and managing interoperability projects while staying current with industry standards. This is a hybrid role in a US-based environment.

Qualifications

• Requires degree in CS/Math/Engineering or related field or military equivalent.
• Excellent written and verbal communication; ability to write clear technical specifications.
• Strong ability to present to cross-functional teams and manage multiple priorities.

Responsibilities

• Troubleshooting, researching, and solving interface problems and customer issues
• Communicating with industry vendors across various areas
• Diagnosing and documenting interface problems and probable causes
• Communicating with programming staff to identify, test, and implement solutions
• Training new customers on interface products to meet project deadlines
• Keeping up to date on industry standards for healthcare data exchange
• Serving as a project manager for defining, documenting, developing, testing, and delivering integration solutions
• Tracking and documenting milestones for billable projects as part of project management

Skills

Exceptional communication

Cross-functional collaboration

Presentation to diverse teams

Multitasking and project management

Attention to detail

Education

Bachelor’s or associate’s degree in computer programming related field

Tools

SQL

LOGI

Google Analytics

Job description

MEDITECH in Canton/Westwood, MA seeks a Technical Support Specialist, Interoperability to implement, update, and support interfaces exchanging administrative and clinical data with vendor systems.

Responsibilities include troubleshooting interface issues, communicating with vendors, documenting problems, training customers, and managing interoperability projects while staying current with industry standards. This is a hybrid role in a US-based environment.