Client Services & Education Specialist (Hybrid Role, Travel)

MEDITECH; Massachusetts; Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Profit sharing trust

401(k)

Tuition reimbursement

Paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH in Massachusetts seeks a client services professional to support enterprise health records users, troubleshoot software and systems, and serve as the primary contact for clients. You will assist with issues related to scheduling, registration, or billing applications and coordinate with development teams.

The role requires traveling 20-30% of the time, training customers, and contributing to multiple projects while delivering high-quality service.

Qualifications

• Exceptional written and verbal communication skills.
• Exceptional project management and organizational skills.
• Strong interpersonal and presentation skills.
• Ability to multi-task in a fast-paced environment.
• Able to work independently and as part of a team.

Responsibilities

• Troubleshoot, research, and resolve customer software and system problems.
• Serve as the primary contact for clients.
• Answer customer questions and process requests for software enhancements.
• Educate customers internally and at client sites.
• Collaborate with development staff on projects; mentor coworkers.

Skills

Communication

Project management

Organization

Interpersonal skills

Multitasking

Teamwork

Travel readiness

Education

Bachelor's/Associate degree

Job description

MEDITECH in Massachusetts seeks a client services professional to support enterprise health records users, troubleshoot software and systems, and serve as the primary contact for clients. You will assist with issues related to scheduling, registration, or billing applications and coordinate with development teams.

The role requires traveling 20-30% of the time, training customers, and contributing to multiple projects while delivering high-quality service.