Client Services Specialist

Medical Information Technology, Inc; Canton, Westwood (MA, MA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Profit sharing and 401(k)

Tuition reimbursement

Generous paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH in Massachusetts is seeking a Customer Support & Training specialist for Canton or Westwood. This full-time hybrid role blends in-office and remote work, with 20–30% travel to client sites.

You will troubleshoot customer software and system issues, serve as the primary client contact, and coordinate education and training at both MEDITECH and customer sites. The position offers guided training, a starting salary range of $54k–$66k per year, and benefits including health/dental/vision,

Qualifications

• Bachelor's or associate degree preferred or equivalent training or experience.
• No specific experience required; training provided.
• Experience in healthcare settings is a plus but not required.

Responsibilities

• Troubleshoot and resolve customer software and system problems.
• Serve as the primary client contact.
• Process requests for software enhancements and system changes.
• Communicate with customers by phone, mail, fax, and email.
• Provide customer education at MEDITECH and at client sites.
• Collaborate on group projects and coordinate with development staff.

Skills

Communication skills

Project management

Organizational skills

Teamwork

Interpersonal skills

Education

Bachelor or associate degree preferred

Job description

Canton or Westwood, MA Customer Support & Training

Job Type

Full-time

Description

Clinical applications: The largest focus for healthcare professionals is patient care. In this role, you will have the opportunity to assist these individuals with issues relating to the enterprise health record - so they can be there for those who need them most.

Financial applications: Here, you can use your skills to work with customers in an effort to resolve issues within the scheduling, registration, or billing applications of our software. As a member of our Client Services team, your job would involve:

• Troubleshooting, researching, and solving customer software and system problems
• Acting as the primary contact for clients
• Processing requests for software enhancements and system modifications
• Corresponding with customers over the phone and through letters, fax and email
• Providing customer education, both internally at MEDITECH and at customer sites
• Working on a variety of group projects, communicating with development staff
• Traveling 20-30% of the time, as requested.

Requirements

• Bachelor's or associate degree preferred and/or applicable training, education, or customer service experience, and/or related military experience
• No specific experience is necessary; we will train you!
• Experience in Nursing, Pharmacy, Radiology, Physician Practice or Hospital, Emergency Department, Operating Room, Laboratory, Ambulatory or Behavioral Health is a plus, but not required
• Exceptional written and verbal communication skills
• Exceptional project management and organizational skills
• Ability to work well independently and as part of a team
• Ability to multi-task in a fast-paced environment
• Strong interpersonal and presentation skills
• This is a position that involves extensive travel. In order to fulfill that requirement, you must have access to a personal credit card (or the ability to obtain one) to manage initial expenses incurred during business travel. The company provides timely and complete reimbursement for all approved expenses as outlined in our travel reimbursement guidelines.
• You may be required to show proof of vaccination when traveling to a customer site unless you have an approved medical or religious exemption.

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

• health, dental, & vision insurance
• profit sharing trust and 401(k)
• tuition reimbursement
• generous paid time off
• sick days
• personal time
• paid holidays

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.