Technical Support Specialist, Interoperability

Medical Information Technology, Inc; Canton, Westwood (MA, MA); Hybrid; USD 54,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

Tuition reimbursement

Paid time off

Sick days

Personal time

Paid holidays

Job summary

MEDITECH in Canton/Westwood, MA seeks a Technical Support Specialist, Interoperability to implement, update, and support interfaces exchanging administrative and clinical data with vendor systems.

Responsibilities include troubleshooting interface issues, communicating with vendors, documenting problems, training customers, and managing interoperability projects while staying current with industry standards. This is a hybrid role in a US-based environment.

Qualifications

• Requires degree in CS/Math/Engineering or related field or military equivalent.
• Excellent written and verbal communication; ability to write clear technical specifications.
• Strong ability to present to cross-functional teams and manage multiple priorities.

Responsibilities

• Troubleshooting, researching, and solving interface problems and customer issues
• Communicating with industry vendors across various areas
• Diagnosing and documenting interface problems and probable causes
• Communicating with programming staff to identify, test, and implement solutions
• Training new customers on interface products to meet project deadlines
• Keeping up to date on industry standards for healthcare data exchange
• Serving as a project manager for defining, documenting, developing, testing, and delivering integration solutions
• Tracking and documenting milestones for billable projects as part of project management

Skills

Exceptional communication

Cross-functional collaboration

Presentation to diverse teams

Multitasking and project management

Attention to detail

Education

Bachelor’s or associate’s degree in computer programming related field

Tools

SQL

LOGI

Google Analytics

Job description

All Jobs > Technical Support Specialist, Interoperability

Canton or Westwood, MA Customer Support & Training

Full-time

Description

Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems.

As a member of our Client Services team, your job would involve:

• Troubleshooting, researching, and solving interface problems and customer issues
• Communicating effectively with industry vendors in a wide range of areas
• Diagnosing and documenting interface problems and probable causes
• Communicating with programming staff to identify, test, and implement solutions
• Training new customers on various interface products to ensure project deadlines are met
• Keeping up to date on latest industry standards for communicating healthcare information
• Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base
• Tracking and documenting related milestones in regards to billable projects as part of the project management process.

Requirements

• Bachelor’s or associate’s degree with coursework in a computer programming related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred
• Exceptional written and verbal communication skills
• Strong written ability for technical specifications and requirements
• High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels
• Industry knowledge of quality programs, reporting, and business metrics preferred
• Experience with statistical analysis, data management, or analytics preferred
• Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred
• Self motivated and proven leadership skills in past projects or initiative
• Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus
• Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
• Ability to work independently and meet deadlines without reminders
• Ability to work with most demanding/complex customers
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn new industry initiatives

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to health, dental, & vision insurance; profit sharing trust and 401(k); tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays.

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.