Clinical IT Support & Training Specialist (Expanse/Meditech)

Heywood Medical Group; Gardner (MA); On-site; USD 55,000 - 93,000; Full time

Job summary

Heywood Healthcare in Gardner, MA is seeking an IT Applications Specialist to support clinical information systems. You will provide daily system education, assist in design, configuration, and maintenance, and support upgrades and testing across provider sites.

The role requires an associates degree in a clinical field, 3 years of HIS experience, and familiarity with Meditech and Expanse. Excellent analytical and communication skills are essential; on-call rotation may apply.

Qualifications

• Minimum Education: Associates degree in clinical field preferred. High School diploma required.
• Three years experience in clinical setting with increased responsibilities in HIS system.
• Exemplary analytical and problem solving skills and excellent verbal and written skills.
• Previous experience with Meditech or Expanse is preferred.

Responsibilities

• Utilizing knowledge of clinical practice, act as a consultant to providers and end users, assisting in the design, development and enhancement of clinical systems.
• Provide daily support and education for clinical information systems, including after hours support, as needed.
• Participate in the development of training programs that promote providers’ proficiency with clinical information systems.
• Participate in the configuration and maintenance of clinical information systems used by providers in the provision of patient care.
• Provide support for all clinical information system upgrades and implementations including the creation of test plans and the coordination of the testing process for clinical areas.
• Provide quality customer service, serving as an exemplary representative of the organization’s mission, vision and values.
• Responsible for the dictionary building and maintenance of Expanse and related applications as assigned by the Applications Director.
• Submit and monitor open Meditech Expanse tickets/tasks and communicate to end users and providers, as appropriate.
• Provide support for all providers areas/applications, including but not limited to order sets, dictation systems, provider documentation, and e-prescribing
• Actively collaborates with providers and end users to resolve issues
• Participate in post implementation change evaluation and supports users in maintaining changed work-flow and technological processes.
• Actively identifies and participates in process improvement opportunities across the organization.

Skills

Clinical HIS experience

Analytical skills

Verbal & written skills

Education

Associates degree in clinical field

High School diploma

Tools

Meditech

Expanse

Job description

Heywood Healthcare in Gardner, MA is seeking an IT Applications Specialist to support clinical information systems. You will provide daily system education, assist in design, configuration, and maintenance, and support upgrades and testing across provider sites.

The role requires an associates degree in a clinical field, 3 years of HIS experience, and familiarity with Meditech and Expanse. Excellent analytical and communication skills are essential; on-call rotation may apply.