Technical Support Specialist, Interoperability

MEDITECH; Massachusetts; Híbrido; USD 54.000 - 66.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Dental insurance

Vision insurance

Profit sharing trust and 401(k)

Tuition reimbursement

Generous paid time off

Resumo da vaga

MEDITECH in Massachusetts is seeking Technical Support Specialists, Interoperability to implement, update, and support interfaces for data exchange with vendor systems.

Responsibilities include troubleshooting interface issues, coordinating with programming staff, and training customers to meet project deadlines in a hybrid work setting.

Qualificações

• Bachelor’s or associate’s degree with coursework in a computer programming related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred.
• Exceptional written and verbal communication skills.
• Strong written ability for technical specifications and requirements.
• Excellent customer service skills.
• High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels.
• Strong customer service experience.
• Industry knowledge of quality programs, reporting, and business metrics preferred.
• Experience with statistical analysis, data management, or analytics preferred.
• Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred.
• Self motivated and proven leadership skills in past projects or initiative.
• Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus.
• Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload.
• Ability to work independently and meet deadlines without reminders.
• Ability to work with most demanding/complex customers.
• Strong attention to detail.
• Ability to multitask in a fast-paced environment.
• Willingness to learn new industry initiatives.

Responsabilidades

• Troubleshooting, researching, and solving interface problems and customer issues.
• Communicating effectively with industry vendors in a wide range of areas.
• Diagnosing and documenting interface problems and probable causes.
• Communicating with programming staff to identify, test, and implement solutions.
• Training new customers on various interface products to ensure project deadlines are met.
• Keeping up to date on latest industry standards for communicating healthcare information.
• Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base.
• Tracking and documenting related milestones in regards to billable projects as part of the project management process.

Conhecimentos

Written communication

Verbal communication

Customer service

Presentation skills

Quality metrics

Analytics

SQL

Analytics tools

Google Analytics

LOGI

Leadership

Training facilitation

Multitasking

Independence

Willingness to learn

Formação

Bachelor’s or associate’s degree with coursework in computer programming (CS/Math/Engineering) or related military experience

Descrição da vaga

Job Type

Full-time

Description

Technical Support Specialists, Interoperability are responsible for implementing, updating, and supporting MEDITECH customers and the various interfaces we use to send and receive administrative and clinical data to and from other vendor systems.

• Troubleshooting, researching, and solving interface problems and customer issues
• Communicating effectively with industry vendors in a wide range of areas
• Diagnosing and documenting interface problems and probable causes
• Communicating with programming staff to identify, test, and implement solutions
• Training new customers on various interface products to ensure project deadlines are met
• Keeping up to date on latest industry standards for communicating healthcare information
• Serving as a project manager for defining, documenting, developing, testing, and delivering an integration solution for various interoperability projects with our customer base
• Tracking and documenting related milestones in regards to billable projects as part of the project management process.

Requirements

• Bachelor’s or associate’s degree with coursework in a computer programming related field (i.e., Computer Science, Mathematics, Engineering) and/or related military experience preferred
• Exceptional written and verbal communication skills
• Strong written ability for technical specifications and requirements
• Excellent customer service skills
• High comfort level presenting to and interacting with cross-functional teams of both technical and non-technical staff at all organization levels
• Strong customer service experience
• Industry knowledge of quality programs, reporting, and business metrics preferred
• Experience with statistical analysis, data management, or analytics preferred
• Experience with data and analytics tools (e.g. SQL, LOGI, Google Analytics etc.) preferred
• Self motivated and proven leadership skills in past projects or initiative
• Ability to take on multiple projects, conduct webinar training/presentations at the same time and independently recognize areas for further improvement or focus
• Flexibility with shifting priorities and ability to maintain a wide variety of responsibilities and workload
• Ability to work independently and meet deadlines without reminders
• Ability to work with most demanding/complex customers
• Strong attention to detail
• Ability to multitask in a fast-paced environment
• Willingness to learn new industry initiatives

Hiring salary range: $54,000- $66,000 per year.

Actual salary will be determined based on an individual's skills, experience, education, and other job-related factors permitted by law.

MEDITECH offers competitive employee benefits including but not limited to

• health, dental, & vision insurance
• profit sharing trust and 401(k)
• tuition reimbursement, generous paid time off, sick days, personal time, and paid holidays

This is a hybrid role which includes a blend of in-office and remote work as designated by the management team.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. MEDITECH will not sponsor applicants for work visas.