Internet & Voice Tech Support Specialist

Spectrum; Orlando (FL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Comprehensive benefits

Job summary

Spectrum is seeking a Customer Service Representative in Orlando to handle inbound calls and provide support for Internet and Voice services. You’ll troubleshoot basic technical issues and assist with billing inquiries while delivering a best-in-class customer experience.

We value proactive problem solving, strong communication, and the ability to multi-task in a fast-paced call center environment. Training and a comprehensive benefits package are provided.

Qualifications

• High school diploma or equivalent required.
• 6+ months of customer service or related experience preferred.
• Ability to read, write, speak and understand English.

Responsibilities

• Handle inbound calls and provide customer support for Spectrum Internet and Voice Repair.
• Troubleshoot technical issues and assist with basic billing inquiries and payments.
• Maintain a customer-centric approach and document interactions in the system.

Skills

Active listening

Problem solving

Multi-tasking

Tech-savvy

Communication

Time management

Education

High school diploma or equivalent

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative in Orlando to handle inbound calls and provide support for Internet and Voice services. You’ll troubleshoot basic technical issues and assist with billing inquiries while delivering a best-in-class customer experience.

We value proactive problem solving, strong communication, and the ability to multi-task in a fast-paced call center environment. Training and a comprehensive benefits package are provided.