Community Solutions Customer Care Specialist

Spectrum; Greensboro (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

Spectrum in Greensboro, NC seeks a customer service representative to assist customers with Video, Internet, and Streaming issues, activation and billing, while guiding upgrades and solutions.

You will use diagnostic tools, handle account updates, and maintain product knowledge; a strong emphasis on problem solving, communication, and a positive phone demeanor. This on-site role suits those with telecom experience and a proactive mindset.

Qualifications

• One year or more of customer service and sales or retention experience.
• Ability to read, write, speak, and understand English.
• Familiarity with Spectrum products and troubleshooting basics.
• Proficiency with billing systems and account management.
• Strong verbal and written communication and multitasking.

Responsibilities

• Resolve customer inquiries and troubleshoot Video, Internet and Streaming issues using Spectrum's diagnostic tools
• Manage account activation, maintenance and billing concerns through thoughtful phone support
• Recommend upgrades and solutions based on customer needs to enhance product value
• Process orders and navigate account management systems for new sales and account updates
• Facilitate escalations and determine if field visits are needed for complex issues
• Contribute ideas to improve the customer experience and build long-term relationships
• Consistently achieve sales activity goals and maintain current knowledge of Spectrum product offerings

Skills

Customer service experience

Sales experience

English proficiency

Problem solving

Phone support

Communication skills

Microsoft Office

Billing systems

Education

High school diploma or equivalent

Tools

Billing systems

Microsoft Office Suite

CRM software

Job description

Spectrum in Greensboro, NC seeks a customer service representative to assist customers with Video, Internet, and Streaming issues, activation and billing, while guiding upgrades and solutions.

You will use diagnostic tools, handle account updates, and maintain product knowledge; a strong emphasis on problem solving, communication, and a positive phone demeanor. This on-site role suits those with telecom experience and a proactive mindset.