Tech-Savvy CSR: Internet & Voice Support

Spectrum; Greensboro (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits

Career growth opportunities

Job summary

Spectrum is seeking a Customer Service Representative in Greensboro, NC. You will handle inbound calls, troubleshoot Internet and Voice issues, and assist with basic billing inquiries and payments.

Start date is October 23, 2026, and you’ll join a Fortune 100 company committed to a best-in-class customer experience. You’ll work in a high-volume, 24/7 call center with diverse shifts, and be part of a team focused on helping customers get services running smoothly while delivering professional

Qualifications

• Education: High school diploma or equivalent.
• Schedule: Ability to work a variety of schedules including nights, weekends, and holidays.
• Language: Able to read, write, speak and understand English.

Responsibilities

• Take inbound calls and provide support to Spectrum residential customers.
• Troubleshoot Internet and Voice issues and handle basic billing inquiries.
• Assist customers with payments and service-related questions.
• Represent Spectrum with professionalism and courtesy.

Skills

Active listening

Problem solving

Multitasking

Customer service

Communication

Time management

Education

High school diploma

Tools

MS Office

Typing

Computer skills

Job description

Spectrum is seeking a Customer Service Representative in Greensboro, NC. You will handle inbound calls, troubleshoot Internet and Voice issues, and assist with basic billing inquiries and payments.

Start date is October 23, 2026, and you’ll join a Fortune 100 company committed to a best-in-class customer experience. You’ll work in a high-volume, 24/7 call center with diverse shifts, and be part of a team focused on helping customers get services running smoothly while delivering professional