Internet Support Specialist

Consolidatedtelcom; United States; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401K

Tuition assistance

Job summary

A telecommunications provider is looking for an Internet Technician to provide technical support and service to customers on Internet-related issues. The role requires strong customer service skills and experience. Responsibilities include assisting customers, collaborating with departments, and training users on Internet services. Candidates must have relevant experience and a commitment to customer relations. Benefits include medical, dental, tuition assistance, and a 401K plan.

Qualifications

• Two to three years of customer service experience required.
• Knowledgeable in Internet service and products, as well as basic computer setup and usage.
• Must have strong customer service skills.

Responsibilities

• Provide in-house Internet technical support for walk-in, call-in and online customers.
• Work with other departments on Internet billing and service issues.
• Provide Internet usage training to customers.

Skills

Customer service skills

Ability to work independently

Team player

Knowledgeable in Internet services

Education

Two to three years customer service experience

Job description

A telecommunications provider is looking for an Internet Technician to provide technical support and service to customers on Internet-related issues. The role requires strong customer service skills and experience. Responsibilities include assisting customers, collaborating with departments, and training users on Internet services. Candidates must have relevant experience and a commitment to customer relations. Benefits include medical, dental, tuition assistance, and a 401K plan.