Field Technician: Customer & Network Support

Cogeco Inc.; Cumberland (MD); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan

Paid time off

Job summary

A telecommunications company is looking for a skilled technician to install, maintain, and troubleshoot television and internet systems. Candidates should have strong customer service skills and technical proficiency. Responsibilities include performing routine maintenance, interacting with clients, and ensuring compliance with safety procedures. The role requires a valid driver's license, problem-solving abilities, and a minimum of a high school diploma. This position involves working outdoors in various conditions.

Qualifications

• 3 years of work experience in a comparable field preferred.
• Valid state driver’s license and good driving record.
• Ability to read and interpret safety and operating manuals.

Responsibilities

• Install, maintain, and troubleshoot telecommunication systems.
• Interact with customers professionally and courteously.
• Perform routine maintenance and repair of networks.

Skills

Customer service

Technical proficiency

Problem-solving

Attention to detail

Adaptability

Education

High school diploma or GED

Technical school certification

Tools

Signal level meters

Optical Time Domain Reflectometer (OTDR)

Job description

A telecommunications company is looking for a skilled technician to install, maintain, and troubleshoot television and internet systems. Candidates should have strong customer service skills and technical proficiency. Responsibilities include performing routine maintenance, interacting with clients, and ensuring compliance with safety procedures. The role requires a valid driver's license, problem-solving abilities, and a minimum of a high school diploma. This position involves working outdoors in various conditions.