Internet Dispatch Coordinator I

Astound; New York (NY); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k

Medical insurance

Dental insurance

Vision insurance

Life insurance

STD insurance

Paid Time Off

Floating Holiday

Paid Holidays

Paid Sick Leave

Tuition reimbursement

Employee discount

Job summary

Astound is seeking a proactive Operations Support Associate in New York to help manage technician routes and ensure smooth customer experiences. This role requires strong communication, proficiency with Microsoft Office and G-Suite, and a high school diploma, with no prior experience required.

You will support dispatch, pre-call customers, and assist with post-install surveys. You will verify ICOMS accounts against work orders, maintain open lines with field technicians, and contribute to a

Qualifications

• Education: High school diploma or equivalent.
• Experience: 0 years.
• Microsoft Office.
• G-Suite.
• Effective communication skills (written and verbal).

Responsibilities

• Monitor and assist with management of customer technician routes.
• Maintain ongoing communication with technicians.
• Complete pre-calls to customers.
• Conduct post-installation surveys.
• Verify integrity of ICOMS accounts against work orders.
• Other duties as assigned.

Skills

Communication skills

Written and verbal

Education

High school diploma or equivalent

Tools

Microsoft Office

G-Suite

Job description

Astound is seeking a proactive Operations Support Associate in New York to help manage technician routes and ensure smooth customer experiences. This role requires strong communication, proficiency with Microsoft Office and G-Suite, and a high school diploma, with no prior experience required.

You will support dispatch, pre-call customers, and assist with post-install surveys. You will verify ICOMS accounts against work orders, maintain open lines with field technicians, and contribute to a