Internet BDC Specialist: Drive Appointments & Video Outreach

Gerald Jones Volkswagen Inc; Augusta (GA); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Competitive pay and bonuses

Paid training

Medical & dental plans

Paid vacation & holidays

401(k) with benefits

Vehicle purchase discounts

Advancement opportunities

Team‑oriented culture

Job summary

Gerald Jones Mazda in Augusta, GA is seeking a Phone Sales & Internet BDC Specialist to be the first impression of the dealership and a key member of the sales team. The role focuses on rapid response to internet leads, outbound calling, and delivering personalized video content to drive showroom visits.

The ideal candidate thrives on building relationships, communicates across text, email, and video, and maintains CRM notes to ensure follow‑up and lifelong customer relationships.

Qualifications

• Experience in automotive sales is helpful but not required.
• Excellent communication skills and a passion for helping people.
• Strong work ethic and ability to follow through.

Responsibilities

• Make 100+ outbound calls each day to connect with customers.
• Respond quickly to internet leads, phone inquiries, and text messages.
• Send personalized introduction and vehicle walk‑around videos that build trust and excitement.
• Create meaningful conversations that lead to showroom appointments.
• Deliver an exceptional online buying experience from first contact to showroom arrival.
• Welcome customers when they arrive and provide a seamless transition to the sales team.
• Maintain detailed CRM notes and execute consistent follow‑up.
• Help create lifelong customers through outstanding communication and service.

Skills

Phone communication

CRM usage

Video messaging

Customer communication

Tools

CRM software

Job description

Gerald Jones Mazda in Augusta, GA is seeking a Phone Sales & Internet BDC Specialist to be the first impression of the dealership and a key member of the sales team. The role focuses on rapid response to internet leads, outbound calling, and delivering personalized video content to drive showroom visits.

The ideal candidate thrives on building relationships, communicates across text, email, and video, and maintains CRM notes to ensure follow‑up and lifelong customer relationships.