Business Development Coordinator / Internet Sales Agent

Gerald Jones Ford; Augusta (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical & dental plans

Prescription drug program

401k plan

Paid vacation

Paid time off

Paid sick days

Paid holidays

Employee purchase programs

Training & development

Employee discounts

Employee referral program

Job summary

Gerald Jones Auto Group is seeking a Business Development Coordinator / Internet Sales Agent to handle customer inquiries, schedule sales appointments, and provide initial product information. You will respond via phone, email, and live chat, guiding prospects to dealership resources and initiating financing discussions.

In a fast-paced, growth-oriented environment, you’ll log activities in our CRM, follow up with leads, and collaborate with sales teams and management to secure appointments.

Qualifications

• Minimum one prior role with strong customer service experience.
• Team player attitude.
• Prompt and courteous.
• Enthusiastic personality.
• Strong computer skills.
• Willing to submit to a pre-employment background check & drug screen.

Responsibilities

• Answer customer calls and establish follows-up with sales appointments.
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates.
• Provide customers with initial product information & direct them to the appropriate dealership resources.
• Present initial financing options based on customer needs.
• Follow up with leads that are not ready to make an appointment or no-show.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.

Skills

Phone communication

Active listening

Typing/CRM

Time management

Objection handling

Organization

Professional writing

Follow-up discipline

Tools

CRM software

Job description

Business Development Coordinator / Internet Sales Agent

Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical & Dental Plans

• Prescription Drug Program

• 401k Plan

• Paid Vacation

• Paid Time Off

• Paid Sick Days

• Paid Holidays

• Employee Purchase Programs

• Paid Training & Professional Development

• Employee Discounts

• Employee Referral Program

Responsibilities

• Answer customer calls and establish follows-up with sales appointments

• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates

• Provide customers with initial product information & direct them to the appropriate dealership resources

• Present initial financing options based on customer needs

• Follow up with leads that are not ready to make an appointment or no-show

• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management

• Utilize CRM tracking system daily

Minimum requirements:

• Have a positive, growth-oriented attitude.
• Be coachable and willing to role-play daily.
• Bring energy to every customer interaction.
• Believe every customer deserves a remarkable experience.
• Continue follow-up until the customer buys, opts out, or becomes unreachable.
• Build rapport.
• Discover customer needs.
• Overcome initial objections.Secure a firm appointment.
• Create excitement about visiting the dealership.
• Calls logged inCRM
• Texts recorded inCRM
• Emails tracked inCRM
• Notes entered inCRM
• Next follow-up scheduled before ending the current activity
• Smile while speaking.
• Listen more than they talk.
• Match the customer's pace.
• Speak with confidence and enthusiasm.
• Phone experience
• Social Media posting experience
• BDC experience preferred

Skills & Expected Levels

• Phone communication – Excellent
• Active listening – Excellent
• Typing/CRM – Fast and accurate
• Time management – Excellent
• Objection handling – Strong
• Organization – Excellent
• Professional writing – Strong
• Follow-up discipline – Exceptional

Qualifications

• At least one previous role based in strong customer service experience

• Team player attitude

• Prompt and courteous

• Enthusiastic personality

• Must have strong computer skills

• Willing to submit to a pre-employment background check & drug screen