Business Development Coordinator / Internet Sales Agent

Gerald Jones Auto Group; Augusta (GA); In loco; USD 36.000 - 55.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical & Dental

Prescription Drug Plan

401k Plan

Paid Vacation

Paid Time Off

Paid Sick Days

Paid Holidays

Employee Discounts

Training & Development

Employee Purchase Program

Referral Program

Descrizione del lavoro

Gerald Jones Auto Group in Georgia is seeking a motivated BDC specialist to handle inbound and outbound customer contacts, schedule sales appointments, and provide initial product information. You will use our CRM daily to track leads and follow-ups, while delivering a courteous, high-energy customer experience.

Responsibilities include responding to internet, phone, and live chat inquiries, presenting financing options, and maintaining strong relationships with customers and the sales team.

Competenze

• Minimum 1 role in customer service
• Strong communication and interpersonal skills
• Proficient computer skills and familiarity with CRM systems
• Willing to pass pre-employment background check & drug screen

Mansioni

• Answer customer calls and set up sales appointments
• Respond to internet, phone and live chat inquiries using scripts
• Provide initial product information and direct customers to dealership resources
• Present financing options based on customer needs
• Follow up with leads and no-shows
• Log activity in CRM daily
• Maintain positive relationships with teammates and management

Conoscenze

Customer service

Phone communication

CRM usage

Team player

Positive attitude

Strong communication

Fast learner

Strumenti

CRM

Descrizione del lavoro

Every employee with Gerald Jones Auto Group is absolutely critical to its success. Gerald Jones has been a successful, multi-brand group that has been locally operated since 1974. Our rapid growth and fast-paced environment make this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

Benefits

• Medical & Dental Plans
• Prescription Drug Program
• 401k Plan
• Paid Vacation
• Paid Time Off
• Paid Sick Days
• Paid Holidays
• Employee Purchase Programs
• Paid Training & Professional Development
• Employee Discounts
• Employee Referral Program

Responsibilities

• Answer customer calls and establish follows-up with sales appointments
• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates
• Provide customers with initial product information & direct them to the appropriate dealership resources
• Present initial financing options based on customer needs
• Follow up with leads that are not ready to make an appointment or no-show
• Participate in team & process development sessions - keeping positive relationships with teammates, sales teams and dealership management
• Utilize CRM tracking system daily
• Minimum requirements:
• Have a positive, growth-oriented attitude.
• Be coachable and willing to role-play daily.
• Bring energy to every customer interaction.
• Believe every customer deserves a remarkable experience.
• Continue follow-up until the customer buys, opts out, or becomes unreachable.
• Build rapport.
• Discover customer needs.
• Overcome initial objections.
• Secure a firm appointment.
• Create excitement about visiting the dealership.
• Calls logged in CRM
• Texts recorded in CRM
• Emails tracked in CRM
• Notes entered in CRM
• Next follow-up scheduled before ending the current activity
• Smile while speaking.
• Listen more than they talk.
• Match the customer's pace.
• Speak with confidence and enthusiasm.
• Phone experience
• Social Media posting experience

BDC Experience Preferred

• Skill
• Expected Level
• Phone communication
• Excellent
• Active listening
• Excellent
• Typing/CRM
• Fast and accurate
• Time management
• Excellent
• Objection handling
• Strong
• Organization
• Excellent
• Professional writing
• Strong
• Follow-up discipline
• Exceptional

Qualifications

• At least one previous role based in strong customer service experience
• Team player attitude
• Prompt and courteous
• Enthusiastic personality
• Must have strong computer skills
• Willing to submit to a pre-employment background check & drug screen