Internal IT Support Technician - Helpdesk & Networking

Uniti-e19d5f6c; Dalton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Uniti seeks an IT Technical Support Specialist to assist internal customers with software installations, configuration, and connectivity. You will work in a fast-paced environment, address hardware, software, and network issues, and deliver outstanding customer service.

Responsibilities include resolving tickets quickly, documenting resolutions, and collaborating with other teams to resolve problems. A driver’s license is required, and the role supports occasional travel as needed.

Qualifications

• Associates degree in technical field is required.
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Responsibilities

• Resolve internal Uniti customer computer issues including software installations/removals, configuration and connectivity.
• Resolve tickets in a timely fashion by adhering to department SLA.
• Work from IT ticketing system independently as assigned and document steps taken for resolutions.
• Engage other Uniti teams when necessary to resolve issues and proactively identify problems.
• Communicate complex technical issues to non-technical customers and maintain excellent customer service.

Skills

Customer service

Ticketing system

Communication

Problem solving

Education

Associates degree in technical field

Bachelor’s degree may be substituted for some experience

Job description

Uniti seeks an IT Technical Support Specialist to assist internal customers with software installations, configuration, and connectivity. You will work in a fast-paced environment, address hardware, software, and network issues, and deliver outstanding customer service.

Responsibilities include resolving tickets quickly, documenting resolutions, and collaborating with other teams to resolve problems. A driver’s license is required, and the role supports occasional travel as needed.