Information Technology Help Desk Technician

Oculusit; Abilene (TX); On-site; USD 35,000 - 52,000; Full time

Job summary

Oculusit is looking for a Help Desk Technician with a strong networking background to join our IT team. The role focuses on first- and second-level support for end users, resolving hardware, software, and connectivity issues, and evaluating whether problems are workstation-, network-, or VPN-related.

Responsibilities include handling inquiries via phone, email, or in person, deploying computers for new hires and students, and escalating complex network issues to senior engineers with precise

Qualifications

• Problem solving experience.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.
• Install, modify, and repair computer hardware and software.
• Troubleshoot technical issues with classroom technology
• Deploy computers for new hires and new students
• Troubleshoot network (LAN, WiFi, and WAN) connectivity issues
• Escalate issues to appropriate technical resource
• Log, update, and resolve trouble tickets
• Assist with event setups and troubleshooting during events
• Occasional after-hours and weekend support, as needed.

Skills

Networking knowledge

Troubleshooting

Education

Associate's degree in IT, Computer Science, or relevant field or known IT

Tools

VPN

Wi-Fi

Job description

We are looking for a Help Desk Technician with a strong background in networking to join our IT team. This role is primarily focused on providing first- and second-level support to end users — resolving hardware, software, account, and connectivity issues — but we need someone whose networking knowledge goes well beyond the basics. You'll be the person who can quickly tell whether an issue is a workstation problem or a network problem, troubleshoot switches, Wi-Fi, and VPN connectivity alongside standard desktop support, and elevate complex network issues to senior engineers with clear, accurate diagnostics already in hand.

Responsibilities:

• Serve as the first point of contact for customers seeking technical assistance via phone, email, or in person.
• Install, modify, and repair computer hardware and software.
• Troubleshoot technical issues with classroom technology
• Deploy computers for new hires and new students
• Troubleshoot network (LAN, WiFi, and WAN) connectivity issues
• Escalate issues to appropriate technical resource
• Log, update, and resolve trouble tickets
• Assist with event setups and troubleshooting during events
• Occasional after-hours and weekend support, as needed.

Requirements:

• Problem solving experience.

Preference:

• Good understanding of computer systems, mobile devices, and other tech products
• Excellent communication skills
• Associate's degree in IT, Computer Science, or relevant field or known IT