IT Tech Support

Uniti Group Inc.; Mobile (AL); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401K Plan

Educational Assistance

Job summary

Uniti Group Inc. is seeking an IT Technical Support Specialist to assist internal customers and manage software installations, configuration, and connectivity.

The role requires handling hardware, software, and network issues in a fast-paced environment and delivering outstanding customer service. The ideal candidate will have an associate degree in a technical field, at least 5 years of related experience (Bachelor’s may substitute).

Qualifications

• Associates degree in technical field is required.
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Responsibilities

• Resolve internal Uniti customer computer issues.
• Software installations/Removal.
• Configuration.
• Connectivity.
• Resolve tickets in a timely fashion by adhering to SLA.

Skills

Customer service

Verbal communication

Written communication

Documentation

Hardware troubleshooting

Software installation

Education

Associate degree in technical field

5 years related experience

Bachelor’s degree substitution allowed

Tools

None

Job description

Uniti is a premier insurgent fiber provider dedicated to enabling mission-critical connectivity across the United States.

With a steadfast commitment to customer service, operational excellence, and superior network capabilities, Uniti builds, operates and delivers critical fiber-based communications services to connect and empower people and businesses.

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About The Role

The IT Technical Support Specialist supports Uniti’s internal customers. Additionally, the IT Technical Support Specialist supports software installations, removal, configuration, and connectivity. The ideal candidate will be able to function successfully in an up-tempo environment that requires the ability to address complex problems that will involve hardware, software, and network issues. This is a customer-facing position and demands outstanding customer service and professionalism.

What You’ll Do

• Resolve internal Uniti customer computer issues-
• Software installations/Removal
• Configuration
• Connectivity
• General IT related issues
• Other
• Resolve tickets in a timely fashion by adhering to departments SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.
• Performs other duties as assigned.

Do You Have

• Associates degree in technical field
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Occasionally: 0-33% |Repetitive Hand Action: Medium Dexterity: Continuously: 67-100%| Fine Manipulating: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Basic Office Supplies, Copier

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Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans.

Notice to Non-U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and to obtain approval from federal regulatory agencies prior to granting certain system/network access to any non-U.S. citizen personnel. Offers of employment extended to non-U.S. citizen personnel are contingent upon receiving the requisite approval from agencies overseeing compliance. Non-U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements.

Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre-employment screenings, including but not limited to drug-screen, motor vehicle records check, or other pre-employment screening. All such screenings will be conducted by an external third-party with the Candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre-employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.