IT Tech Support

Uniti-e19d5f6c; Dalton (GA); On-site; USD 50,000 - 70,000; Full time

Job summary

Uniti seeks an IT Technical Support Specialist to assist internal customers with software installations, configuration, and connectivity. You will work in a fast-paced environment, address hardware, software, and network issues, and deliver outstanding customer service.

Responsibilities include resolving tickets quickly, documenting resolutions, and collaborating with other teams to resolve problems. A driver’s license is required, and the role supports occasional travel as needed.

Qualifications

• Associates degree in technical field is required.
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Responsibilities

• Resolve internal Uniti customer computer issues including software installations/removals, configuration and connectivity.
• Resolve tickets in a timely fashion by adhering to department SLA.
• Work from IT ticketing system independently as assigned and document steps taken for resolutions.
• Engage other Uniti teams when necessary to resolve issues and proactively identify problems.
• Communicate complex technical issues to non-technical customers and maintain excellent customer service.

Skills

Customer service

Ticketing system

Communication

Problem solving

Education

Associates degree in technical field

Bachelor’s degree may be substituted for some experience

Job description

About the Role:

The IT Technical Support Specialist supports Uniti’s internal customers. Additionally, the IT Technical Support Specialist supports software installations, removal, configuration, and connectivity. The ideal candidate will be able to function successfully in an up-tempo environment that requires the ability to address complex problems that will involve hardware, software, and network issues. This is a customer-facing position and demands outstanding customer service and professionalism.

What You’ll Do:

• Resolve internal Uniti customer computer issues-
  • Software installations/Removal
  • Configuration
  • Connectivity
  • General IT related issues
  • Other
• Resolve tickets in a timely fashion by adhering to departments SLA.
• Work from IT ticketing system independently as assigned.
• Ability to work in a small group environment.
• Document steps taken for resolutions.
• Engaging other Uniti teams when necessary to resolve issues.
• Proactively identifying problems and finding resolutions.
• Communicating complex technical issues to non-technical customers.
• Attention to detail & organizational skills.
• Excellent written and verbal communication skills.
• Provide outstanding customer service.
• Project participation, overtime, and travel as required.
• Valid driver’s license required.
• Performs other duties as assigned.

Do You Have:

• Associates degree in technical field
• 5 years’ directly related experience; or an equivalent combination of education and directly related technical experience required.
• Bachelor’s degree may be substituted for some experience as deemed appropriate.

Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Pushing – Pulling: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching Above Head: Occasionally: 0-33% |Lifting-Lowering >1-15 lbs: Frequently: 34-66%

Audio Visual Needs- Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100%|Far Vision: Occasionally: 0-33%|Peripheral Vision: Occasionally: 0-33%|

Equipment Used in Job Performance/Working Environment: Computer, Printer, Telephone, Basic Office Supplies, Copier